Joy Subscription App
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Ich hab mich bereits das zweite Mal an den Kundensupport wenden müssen und bin jedes Mal wirklich beeindruckt wie schnell und unkompliziert einem geholfen wird. Danke Olivia für deine schnelle Lösungsfindung via Chat
Jade was the most helpful customer service person I have ever met! she assisted me with every issue and answered all of my questions on the Joy Subscription App. She is wonderful :)
Customer support is excellent, Riley instantly fixed everything
Ich bin absolut begeistert von der Joy Subscription App! Besonders möchte ich mich bei Riley und Andrew bedanken – sie haben mir großartig und unglaublich schnell beim Einrichten meines Abos geholfen, was mir sehr wichtig war. Zusätzlich haben sie mir sogar noch die Farbe meines Themes angepasst, sodass die ganze Seite sofort noch luxuriöser wirkt. Ich bin unendlich dankbar für diesen so schnellen, superfreundlichen und kompetenten Support. Vielen Dank – ihr seid spitze!
amazing help from Abby, thank you so much
Olivia was very helpful and quick!!!
Avery was very helpful!
サブスクアプリのサポート担当のエイブリーさん等の助けで不明だった設定ができました。ありがとうございました。
Pretty good app even though there are some weird stuff here and there in UI and UX sometimes and we have to contact support. But yeah support is pretty good. Most of the team were very helpful
We had some growing pains, but who doesn't.
Their support has been great to work with and have been able to help in any situation that has come up.
Hi team,
Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused.
1. Regarding the support experience:
We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process.
2. From the product side:
Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW)
Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable.
Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you.
Kind regards,
Joy Team
