Joy Subscription App
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Oliva was great helping me with the translations
Terrible support. Total waste of time.
Dealt with "Hena from solar," who has absolutely no technical knowledge. Instead of fixing my actual problem, she just kept asking the same stupid questions over and over again. Completely useless and frustrating experience. Avoid.
Hi there,
Thank you for sharing your feedback.
First, I sincerely apologize for the frustrating experience previously, since the agent handling your case was still new, the correct solution was unfortunately delayed. We’ve already reviewed this internally and will continue improving our training process moving forward.
I also informed you that our dev team has implemented a workaround for your customization request, and I checked that it is now displaying correctly on your storefront.
I’m reaching out personally so I can support you directly moving forward. Thank you again, and I look forward to hearing from you.
Best regards,
Abby
Account Manager | Joy Subscription
Excellent subscription app! Seriously. Not only is it easy to use, but the widget design, customizable plan options, and low cost make this one of the best subscription apps I've tried. Not to mention, the customer service/support team are phenomenal!!!! Very quick response time, very helpful with all issues or questions that may pop up, and extremely polite. I've spoken with Avery who has been great with helping me troubleshoot my issues, or add new features that weren't initially an option within the app. 10/10 recommend Joy subscriptions.
great customer service. very speedy
Great app, and absolutely great service.
Olivia solved my problems perfectly.
Great app and Avery was very helpful when I required support. The app has helped to generate regular business and has made ordering easier for my customers.
easy to use and has all the functionality I need. Just know that you cannot set up a subscription with bundles using Shopify Bundles.
Great response time when you need help setting the app up in my Shopify store. Thanks, Olivia, for your quick response.
Amazing app, works perfectly and they have a lot of compatible apps that works in great synergy; Avery from customer service was also very helpful to understand how to set up everything!
I had a few issues with some orders due to a few mistakes I made on my end. Fortunately, I contacted customer service through chat and Iris helped me correct the issues I had in a timely and professional matter. She did a great job!
