Joy Loyalty Program Rewards

Hi,

Thank you so much for your valuable feedback! We are deeply sorry as some
your wanted features are not available at the moment. We are still updating the app and will surely add more requested features in the coming time.

Our dedicated support team is always available 24/7 and we wholeheartedly wish to provide you the best service.

We have sent you another email to follow up and assist you better. Could you please check and keep our contact?

Best regards,
Daisy

Hello,
Thank you so much for your review on our app and customer service ❤️
That really motivates us to provide better apps and service for you and other users.

We have sent you an email informing you about our plan to add more reward methods such as referral. Please check your mailbox and we can have a chance to discuss more 🙏

Best regards,
AVADA Team

Hi,
This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case.

Firstly, I am so sorry for the experience that you had with the support! We never want to put you in such a situation to force you to write the review if you do not want to. Besides, we always respect your honest review, which helps to improve the app better for you and other users.

Secondly, if you have more than 250 orders counted from the day you install the app past 30 days, you can consider upgrade to Pro plan to use more features. It is okay if you want to continue with Free plan.

As you have not had much time to experience the app while the misunderstanding happened between us, could you please give us a chance to continue supporting you? I have just sent you a follow up message to your mailbox. Please check on the update so we can assist you better.

Best regards,
Daisy

Update 12/5:
We're glad to hear you've been able to access the app again! Thank you for letting us know.

If you ever run into any issues in the future, please don't hesitate to reach out; we're always happy to help.
__________________________________

Hi there,

We’re sorry for the inconvenience. Our team actually replied to your email earlier, but it seems the message may not have been successfully delivered, so you may not have received it.

In the meantime, could you please try the following steps to access the app again?

• Clear your browser cache and log in again using the Store Owner account then try opening the app.
• If needed, please open the app via Shopify Admin > Settings > Apps and sales channels.

If the issue still persists, could you please send us a screenshot of what you see when opening the app (including any error message)? That will help us investigate further.

Looking forward to your update.

Best regards,
Joy Support Team