Joy Loyalty Program Rewards
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Hana
Hana
Many thanks to Hana for her support and help. I've been using this plugin for a week now, and I think it has a wealth of features. The staff can also help you solve problems quickly. I highly recommend using this software. Thanks again, Hana!
I've been using this app for at least six months.
At first glance, it seemed pretty good. Except that their technical team is incompetent. The triggers flows stop working. No warning. It's happened three times. This potentially costs me thousands of dollars each time. In short, if you plan to use triggers in Shopify Flow, forget it. Avoid using this app, which will cause you more trouble than anything else.
Hi team,
Thank you for sharing your experience. We’re truly sorry for the inconvenience caused by the trigger flow issues you encountered. We completely understand how disruptive this can be for your business, and we sincerely apologize for the repeated interruptions.
Our technical team has already investigated the root causes behind these cases and put safeguards in place to prevent flows from stopping without notice. We’ve also improved our monitoring so that any potential issue can be detected and resolved much faster.
We take your feedback very seriously and have followed up with you directly to ensure your setup is stable moving forward. Please rest assured that we’re committed to providing a reliable experience and to regaining your trust.
Best regards,
Joy Support Team
We have had this app for several months now and I cannot express how outstanding their support team is! Any issues with the app have simply been learning curve related (so far have not experienced in flaws with the program). The team is prompt and thorough! We chose this app due to the reports about good customer service, and they have not let us down!
Hi Happiness Handmade, LLC,
Thank you so much for this outstanding review! We're absolutely delighted that our support team has been so exceptional and that you chose Joy specifically based on reports about our good customer service - knowing we haven't let you down is incredibly meaningful to us. It's wonderful that any issues have simply been learning curve related rather than program flaws, and our team will be thrilled to hear your praise for being prompt and thorough with their assistance. Your trust in our loyalty program platform over these months truly encourages our entire team!
Warm regards,
The Joy Loyalty Team
Switching to Joy was a game-changer for us. The value for the price is unmatched compared to competitors, making it easy to reward our customers generously without breaking the bank. Handling hundreds of thousands of orders monthly (without charging ridiculous extra fees), Joy streamlines our processes seamlessly.
What sets Joy apart is its 24/7 support, with a special thanks to Wendy for helping us onboard millions of customers. Highly recommend Joy for its cost-effectiveness, user-friendly interface, and stellar support!
Fantastic!!! Walked me through adding details. Thanks!!
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Awsome customer support. Need some translations to czech language- Esther really helped me out.
Had a question about the integration with Shopify POS and Audrey managed to help me sort out everything. Thanks!
Fast integration. Customer Support "HANA" was very quick to respond and immediately resolved my concerns :)
