Joy Loyalty Program Rewards
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I've been using the Joy Loyalty Program for my Shopify store, and it's a great way to enhance customer retention. It allows you to create point-based rewards, VIP tiers, and even offer discounts for exclusive drops. Plus, it integrates seamlessly with checkout and subscriptions.
We started to use JOY Program and it's encouraging more customers to purchase. The points system is encouraging, customers can later redeem their points for discounts.
If you get the higher plan, customers can even trade their points for free products, which gives your store a nice "gift shop" section.
Hana was so nice in helping us get verified. Amazing support!
Joy is by far the most complete and customizable loyalty app I’ve tried. Setting up points rules, VIP tiers, and on-brand widgets was smooth, and the flexibility is on another level. Special shoutout to Hana from the Avada team—she answered every question quickly and helped me tailor the settings exactly to my needs. Highly recommended.
I accidentally gave more points than intended, and when I contacted support with our request, Hana's response was quick, and the issue was resolved promptly. The support was also excellent.
We’ve been using the Joy app for our jewelry brand in Switzerland, and the experience has been wonderful so far. The setup is simple, the interface is intuitive, and it integrates seamlessly with our Shopify store.
Most importantly, the support team is exceptional, a special mention to Hana, who provided amazing help and guidance. She was incredibly responsive, clear, and patient while helping us resolve a configuration issue with our loyalty points.
It’s rare to find such professional and friendly support. Thank you, Hana and Joy Team for making our customer loyalty program a joy to manage!
We have been using Joy Loyalty for a few years now. It is not only feature rich but increadibly easy to adapt to our business.
The support from the team has been incredible, special shout out to Hana for assisting with some integration issues I was having.
Highly recommend for Omnichannel (Online+PoS) sellers.
Hi there,
Thank you so much for your wonderful review. We’re thrilled to hear that Joy Loyalty has been serving your business well over the years and that our features fit smoothly into your Omnichannel setup. Your kind words about our support and especially about Hana mean a lot to us — we’ll be sure to share your feedback with her and the whole team.
We truly appreciate your continued trust and recommendation. Please don’t hesitate to reach out anytime if you need further assistance or want to explore more features to enhance your loyalty program.
Best regards,
Joy Support Team
We run a fashion retail business and recently started using Joy Loyalty to manage our membership rewards and points. The setup process is very straightforward with step-by-step guidance, which makes it easy to get started. Special thanks to Sonny for the great support — the customer service team is always available, very responsive, and helpful. Overall, a really good experience, and I’d recommend this app to other merchants looking to build a loyalty program!
The Joy: Loyalty Program & Rewards app is just what we needed at The Dock Drop! This gives us the ability to customize our rewards program, and we were able to build it out just as we had designed. The support that we received during setup was amazing and we look forward to a long and successful partnership as we continue to offer our exciting rewards program! We recommend this app to any business that is trying to implement a customer rewards program!
Entre todos os sistemas de fidelidade que já testei, nenhum se compara ao Joy, sobretudo quanto ao time que presta suporte. Que está sempre disposta em ajudar e lhe auxiliar no mínimos detalhes.
Eu não teria outra ferramenta a indicar se não o Joy, muito robusta e funcional, faz o cliente realmente querer fazer parte do programa de fidelidade.
Mais do que super indico.
Asked the chat how to do something, he said i needed to buy the pro plan to do it, so i purchase the pro plan then the next person that joined the chat said i can't do it and i need to pay 10x more! NO NO NO! lost a customer.
UPDATED on 6 Nov 2025
Hi, this is Thomas, co-founder of Joy Loyalty.
I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case.
Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu
This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that.
If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity.
Best regards,
Thomas Nguyen
Co-founder, Joy Loyalty
---- Previous response ----
Hi Forbidden13 Team,
We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused.
Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly.
If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion.
Thank you again for bringing this to our attention.
Best regards,
Joy Support Team