Joy Loyalty Program Rewards

We’ve had an excellent experience with the Joy loyalty app. It’s quick to install, easy to use, and backed by outstanding customer service — fast, clear, and always helpful. A smooth setup and reliable support make this app a great choice for any loyalty program.

The entire app team has been extremely supportive during the installation process. They are very responsive, and if a problem arises, it is quickly resolved. We are especially grateful to Hana, who has been assisting us since the beginning of our journey.

We specialize in wine sales, and the app is perfect for us, offering great flexibility. It is easy for your customers to use.

Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.

I’ve been using the Joy Loyalty Program for a while now, and I’m extremely satisfied with the tool. It’s intuitive, effective, and has really helped us engage with our customers.

A special mention goes to the support and especially Mirra and Hana, whose support is absolutely outstanding – incredibly fast, friendly, and always helpful. It’s rare to experience such a high level of service, and it truly makes a difference. Highly recommended!

So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY!

Here's what I did to resolve the problem that the "No Joy" app created...
1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that.
2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app.
3. Then I calculated the missing points for each transaction.
4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app.

Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".

Une appli ultra complète, intuitive et puissante !
Le système de fidélité est parfaitement pensé pour booster l'engagement client, et le tchat est juste exceptionnel. Mention spéciale à Hana, ultra réactive, professionnelle et d'une empathie rare — un vrai bonheur d’échanger avec elle.
Bravo à toute l’équipe, vous faites un super taf
Je recommande les yeux fermés !

A solid loyalty app — simple to use and backed by amazing support!

We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users.

Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle.

We definitely recommend this app!

— Thierry
antonlc.com

I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!

They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.

The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.