Joy Loyalty Program Rewards
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We're thrilled with this loyalty app! Integration with our Shopify store was quick and seamless. I especially want to highlight the outstanding customer support – Audrey was incredibly helpful, friendly, and patient with all our questions. Thanks to her guidance, we were able to unlock the full potential of the app. Our customers love the rewards program, and we've already seen a noticeable boost in customer retention, and it is highly recommended!
Hi argonpads,
Thank you so much for this amazing review! It's fantastic that the integration with your Shopify store was quick and seamless, and Audrey will be delighted to hear your special recognition for her outstanding support. Her helpful, friendly, and patient guidance really embodies what we strive for with every merchant. We're excited that your customers are loving the rewards program and that you're already seeing that noticeable boost in customer retention - that's exactly the kind of impact we hope to deliver!
Warm regards,
The Joy Loyalty Team
I'm thrilled to have discovered Joy Rewards & Loyalty Program after being underwhelmed for a long time with Loyalty Lion. Joy Rewards is so easy to install and use and it looks clean and inviting. And truly amazing is the completely supportive Support! Actual people (!) who know what they're doing and give excellent advice. And they're available all the time! Thank you Jasmine and Doris, I'm very grateful for your advice and guidance in setting up Joy Rewards.
Hi Simplicite Skin Care,
Thank you so much for this wonderful review! We're delighted that Joy has exceeded your expectations after your experience with other loyalty solutions, and it's fantastic that you found our installation and interface so clean and inviting. Jasmine and Doris will be absolutely thrilled to hear your special recognition - having actual people who truly know what they're doing and are available when you need them is exactly what we believe every merchant deserves. We're honored to have earned your trust in just one day, and we're excited to support your loyalty program journey!
Warm regards,
The Joy Loyalty Team
Très bon système, je le teste depuis peu, il est pratique et rapide à prendre en main. Le système de chat intégré est efficace. Hana a répondu très vite à mes questions.
Pretty gooooood app. Has all the bells and whistles I need for my loyalty program. Love how it integrates with Klaviyo and for the price - it's even better when compared to the other apps out there. The support team is incredible also for any of my (somewhat silly) questions I have and go above and beyond every time!
Hi Yarn Over Yarn Under,
Thank you so much for this fantastic review! We're delighted that Joy has all the bells and whistles you need for your loyalty program, and it's great to hear that the Klaviyo integration is working perfectly for you. Your appreciation for our competitive pricing really means a lot, and our support team will be thrilled to know they've been incredible in helping with all your questions (never silly to us!). Going above and beyond for our merchants is exactly what we aim for!
Warm regards,
The Joy Loyalty Team
Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.
Hi Liquorice Heaven,
Thank you so much for this excellent review! It's fantastic to hear that after investigating all the leading reward program options, Joy stood out for you in terms of features, integrations, and price point. We're glad that Alyssa and Sonny were able to handle those setup bugs perfectly - their dedication to providing fantastic customer support really shines through. Your recommendation means everything to us, and we're confident that choosing Joy was indeed the right decision for your business!
Warm regards,
The Joy Loyalty Team
The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!
Hi goro's | DELTAone International,
Thank you so much for this amazing review! We're delighted that our support team was able to quickly resolve your technical issues and provide those custom adjustments tailored to your specific requests. It's fantastic to hear that we took the time to truly understand your business needs - providing personalized solutions is exactly what we strive for with every merchant. Your recommendation means the world to us!
Warm regards,
The Joy Loyalty Team
I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.
Hi Clinique CD Médico-Esthétique,
Thank you so much for this excellent review! It's wonderful that you've had positive experiences with multiple members of our customer service team, and Alyssa will be thrilled to hear your recognition for her great support during your migration and setup. Ensuring continuity of service for your customers during that transition is so important, and we're honored that we could make that process smooth for you. Your recommendation for both our features and customer support truly means everything to us!
Warm regards,
The Joy Loyalty Team
Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.
Update 15/4:
Thank you for your response, and we’re glad to hear that the monthly order limit on the Free plan is now clear.
We truly appreciate your understanding and patience as we clarified the details. Your feedback has been invaluable in helping us ensure better communication moving forward.
Should you have any other questions or need further support in optimizing your loyalty program, please don’t hesitate to reach out. We’re always here to help and would be happy to assist you with anything you need.
Thank you again for your time and for being a part of the Joy Loyalty community.
__________________
Dear Blue Aster LLC Store's Owner.
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the Free plan’s order limit. To clarify, the Free plan includes 150 orders per month exactly as our information stated on the pricing structure, not lifetime. We understand that our previous explanation may have caused misunderstanding, and we deeply regret any frustration or inconvenience this has caused you.
We always strive to provide clear and accurate information, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the overall experience for all merchants.
We understand how frustrating it must be to reconsider your loyalty program due to this issue, and we would love the opportunity to assist you in any way possible. If you’re open to it, please feel free to reach out to our support team—we’d be happy to work with you to find a solution that best fits your needs.
Again, we apologize for any miscommunication and truly appreciate your time and feedback. We value all our merchants and will continue working to improve both our app and our support.
Best regards,
Joy Support Team
Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed.
I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually.
I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible.
Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience!
We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
Hi Pots & Pans Pie Co.,
Thank you for such a detailed and amazing review! I'll make sure Daniel knows how much you appreciated his above-and-beyond support throughout your transition. Moving 14,000 loyalty customers is no small feat, and we're thrilled Joy was able to match your needs while maintaining the familiar experience your customers loved. It's incredible to see the direct 5-10% impact on your sales when your loyalty program returned! We're honored to be supporting your business, especially with so many of your transactions happening in-person at your pie shop.
Warm regards,
The Joy Loyalty Team
I had a couple questions for the Joy team about the app. I was chatting with Audrey and she answered all of my questions, fast. Audrey even helped me with customized and setup all the features I asked for to get my rewards program started for my company. I do not do reviews very often when I do, its for good reason. I highly recommend this app because of the ease of use and the staff. Thank you Audrey!!! A+ service.
Hi K36 Apparel,
Thank you for taking the time to write such a thoughtful review! It means even more knowing you don't often leave feedback. I'll make sure Audrey knows how much you appreciated her fast responses and personalized help with your rewards program setup. We're committed to making loyalty programs both powerful and easy to use, and we're thrilled to be supporting your apparel business from the start!
Warm regards,
The Joy Loyalty Team
