Joy Loyalty Program Rewards
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Installed the app and had some quick quistions about it. Alyssa had all the answers and even helped with a little coding while the technical team wasn't available at that time.
The app is easy to use en flexibel enough to implement all idea's you have about Loyalty.
Great app with very nice features to bad we are not big enough to upgrade to an higher subscription to use even more features.
Hi SE - tabletennisstore.eu,
Thank you for your kind review! I'm thrilled to hear Alyssa was able to provide all the answers and even help with some coding while our technical team wasn't available. It's great that you're finding Joy easy to use and flexible for implementing your loyalty ideas. As your table tennis store grows, those additional features will be there waiting for you! We're excited to support your business right from these early hours with Joy.
Warm regards,
The Joy Loyalty Team
I chose this app because of the service recommendations. But they will only give you a demo on the product if you are going to sign up for advanced. I don't know what I wanted until I saw a demo. Back and forth, they didn't want to help so I uninstalled. I just asked for a demo.
Hi diycustoms.store team,
Thank you for trying Joy Loyalty Rewards and for sharing your feedback. We’re truly sorry for any frustration caused during your experience.
Our demo calls are usually offered to users requiring advanced customization, but we acknowledge that our approach was too rigid in this case, and we regret that we didn’t accommodate your request better. That was never our intention, and we sincerely apologize for any inconvenience.
We’d love to make it right and properly assist you. If you’re willing to reinstall the app, our team will arrange a demo call for you right away to walk you through the features and setup. We truly appreciate your consideration and hope to have another chance to support your business.
Best regards,
Joy Support Team
This application is perfect for my small business with the free plan available, Hana has been a lot of help with my questions and concerns as well as giving me the ability to use this application for unlimited transactions. This is the first rewards app I have used but they have been wonderful and I haven't had a bad experience. Thank you!
Hi Max Muscle Bakersfield,
Thank you for your wonderful review! We're so glad our free plan works perfectly for your small business needs. I'll let Hana know she made such a positive impact helping with your questions and setting up unlimited transactions. It means a lot that you chose Joy for your first rewards program, and we're committed to keeping your experience excellent as you continue to grow!
Warm regards,
The Joy Loyalty Team
The Joy Loyalty App is a game-changer for our store! It's super easy to set up and helps us reward our customers effortlessly. The features are well-designed, and it integrates smoothly with Shopify.
A special shoutout to Hana from the support team—she was incredibly helpful, quick to respond, and went above and beyond to assist us. If you're looking for a reliable and user-friendly loyalty program, this is the perfect app. Highly recommend!
Hi Alpino,
Thank you for your amazing review! We're thrilled the Joy Loyalty App has been a game-changer for your store. I'll personally share your kind words with Hana - she'll be delighted to know her support made such a difference for you. We're committed to making customer loyalty effortless, and it's wonderful to hear the app is working so well for your business in India. Thank you for being with us for over a year!
Warm regards,
The Joy Loyalty Team
Joy has been a fantastic app for setting up my loyalty program on Shopify. It's easy to use, customizable, and fits perfectly with my store's needs. The features are straightforward but effective.
A big thank you to Hana, who made the whole setup process smooth and stress-free. She was incredibly helpful, answered all my questions.
If you're looking for a reliable loyalty program with great support, Joy is definitely worth trying!
Installed the app after comparing price for different loyalty programmes. This app provides VIP tiers function at a reasonable monthly price. Customer support Hana was helpful in migrating customer data from old platforms.
Diese App macht das Sammeln und Einlösen von Punkten super einfach. Das Design ist übersichtlich und intuitiv, und ich habe immer den perfekten Überblick über meine Prämien. Besonders die exklusiven Angebote und Updates sind ein tolles Extra. Absolute Empfehlung!
This app is great for anyone looking to level up the loyalty program of their store, with amazing features such as vip tiers and customer referrals. There are multiple options to customize to fit the theme of your store. I especially find the membership card feature attractive for customers. "Hana" from support has assisted me nicely in setting up all the loyalty programs for me. Can't recommend enough!
Hi lelemomo,
Thank you for such a wonderful review! We're thrilled you're enjoying Joy's VIP tiers, customer referrals, and customization options for your store. I'll make sure Hana knows how much you appreciated her assistance with setting up your loyalty programs. The membership card feature is indeed a customer favorite! We're excited to continue supporting your business in India as you grow your loyalty program.
Warm regards,
The Joy Loyalty Team
Great Loyalty program for Shopify store. Allow multiple tiers and also allows me to import current customers into the program. Many functions and set up options. However it is not easiest to set up and you do need spend a few hours to set up, but thanks to customer service Damian, Jade, and Doris, they were able to help me set up in a few hours.
Hi veloToze,
Thank you for your honest and thoughtful review! We appreciate you highlighting both Joy's strengths with multiple tiers and customer importing capabilities, as well as acknowledging the setup does require some time investment. I'll make sure Damian, Jade, and Doris know how much you valued their help in getting everything configured within just a few hours. We're excited to support your cycling accessories business as your loyalty program takes off!
Warm regards,
The Joy Loyalty Team
It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.
Hello there,
Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards program.
We wanted to follow up regarding your suggestion to exclude customers from the program based on their tags. We're happy to let you know that this functionality is already available as part of our Advanced Plan. By upgrading, you’ll gain access to this feature, allowing you to exclude customers automatically based on their tags, streamlining your rewards program.
Additionally, the Rule engine feature will enable you to reward points based on a variety of customizable conditions, such as customer segments, order details, email domains, countries, and more. This flexibility can help you tailor your loyalty program to meet your business goals effectively.
If you’re interested, we’d be happy to assist you with the upgrade process or provide more details about these features. Please feel free to reply to this email, and we can get started right away.
Thank you again for choosing Joy Loyalty to support your business.
Best regards,
Joy Loyalty Team
