Joy Loyalty Program Rewards

I have been previously using a reward app called Smile. It was perfect for my store but they have set a limit on monthly orders and increased the pricing so they lost a customer. I tried finding the most similar app and came across Joy Loyalty. It had all the features I needed for a cheaper monthly plan, all with UNLIMITED ORDERS! The only issue I had was importing all of my customers points onto Joy, it could have gone smoother but their Live Chat Support was very helpful. It is working great on my POS, as well as on my website. Shoutout to their support team and Esther for getting me set up and appreciate the quick live support!

I've been testing so many Loyalty & Rewards apps I was about to give up until I came across Joy. The installation and set up were fairly easy but I had trouble with the integration with another app and I could not figure out how to get the floating button to appear and work properly. Thankfully, at 11 pm on a Sunday evening, Hana came to my rescue! She was so amazing and patient with me. She worked diligently, sending me screenshots and instructions on what I needed to do on my end so she could work her magic on her end. I can't thank her enough. In a minimal amount of time, she got everything fixed and working properly. If for no other reason than the customer service I received from Hana, I'll be using this app for quite a while! Thank you Hana, you truly are a lifesaver! xoxo

謝謝Hana細心地解釋，讓我熟悉怎麼設置app。
服務非常快速，可以快速解決問題！
這款系統有免費方案，而且可以自訂的功能也非常多，很適合剛開店的人
之後可以再按照需求升級方案
我覺得不僅實用，CP值也非常高

We decided on Joy Rewards after browsing through hundreds of rewards programs. It's dashboard and analytics are fantastic, and the technical support team will stop at nothing to get you up and running as quickly as possible. What we love most is that there is one tier after free which remains affordable allowing you to scale easily. Really awesome app and a special shoutout to Sunny for your amazing customer service!

Super super satisfait d avoir pris l abonnement pro..car le service est top et super..
J ai demandé de l aide à 3 reprises et des modifications à 5 reprises, via le service tchat, et Lydia et Gideon ont été des amours...Le travail à été fait de suite suivant mon message, en moins de 30 min tout ma configuration à été faite, comme je le voulais..
Lydia est Gideon sont toujours disponibles pour toutes questions, ou modification de code ..Ancien client de Smile, j ai bien fait d avoir quitter pour Joy...Joy vous le rend bien.Merci pour tout..

***UPDATE***
I am reducing my original rating to 2 stars after testing the app for 3 days. When I first downloaded the app, everything worked fine and their customer support was highly responsive, still is (that is why they get an extra star). I spent a lot of time exploring the app, chatting with their support and emailing my customers about it. The problems began the next day after I went back into the app to adjust my reward points for certain actions for customers. First off, pro features are clearly marked but writing a review was not marked as a pro feature. The app would not allow me to edit points for writing a review (a free feature) so I reached out to support again. I allowed them access to my store upon their request to fix the issue only to be told I had to upgrade for the feature to work. This raised all kinds of alarms and made me question my intentions to upgrade. To me, it was a seemingly small issue that could have been quickly fixed but they could not do anything about it until I upgraded. Now, if I upgrade and run into new issues, what would be the solution then? I get that they prefer users upgrade to the paid version to get a return on their app but I believe that if the app exceeds or simply meets expectations, then they won't need to be too pushy with the upsell since users will realize its value. The app has potential and their customer support is very good but unfortunately, this is where I uninstall.

Original Review (5 stars)
I just installed the app and was having trouble with it not showing up on my website. The customer service was prompt and efficient. Juliana quickly fixed the problem for me and verified my account as well. I am testing out the app now to see how it holds up but so far so good. I am very impressed.

This truly is a fantastic program, and I need every feature it offers. The most important thing is, the customer service is really amazing, especially Kevin, who patiently solved my problems and helped me greatly. Even the most complex issues were addressed. I highly recommend this program!

This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.

We recently integrated the Joy Loyalty app into our Shopify store and couldn't be happier with the results. The app is incredibly user-friendly and packed with features that allow us to build a strong, rewarding relationship with our customers.

From setting up point-based rewards to creating custom loyalty programs, Joy Loyalty has been a game-changer for our business. Our customers love earning and redeeming points, which has significantly increased their engagement and repeat purchases.

What truly sets this app apart is the exceptional support. Anytime we've had questions or needed assistance, William and Lydia were awesome in assisting us. They were responsive, knowledgeable, and genuinely helpful, going above and beyond to ensure that everything runs smoothly and that we're getting the most out of the app.

If you're looking for a reliable and feature-rich loyalty program for your Shopify store, I highly recommend Joy Loyalty. It not only enhances customer retention but also offers top-notch support whenever you need it.

Hana Has helped me step by step into confiuring the app. The happ has many different features that are essential to my store. Thank You so much Joy Loyalty for your service