Joy Loyalty Program Rewards

I have been using the free version for a couple years, it's perfect for my needs and the best thing is that support are super helpful. I set it up a while back and it just runs without me needing to do anything, however i recently upgrade my theme and lost the reward widget on my store. I logged into chat and between Pamela, Esther and Gideon we had everything sorted ASAP. Highly recommend!

Great app! Easy to install. This was the second site I installed it on and Candace was very helpful and got the staff to install the feature on every page when i couldn't do it myself. I love that you can customize the colors, so it matches the site them and fits in seamlessly. Another great app by Avada to help us obtain and retain customers! I look forward to more apps that your company releases

I was having a few challenges enabling and navigating the rewards program as it had been awhile since I had accessed the app. Juliana did a great job helping me get reacquainted with the app and made sure it was working properly on the website. She was very kind, patient, knowledgeable and responded very quickly to my questions. No problems with the app. I would recommend. Great customer service as well.

It's meant to give the user 100 points on sign up and it doesn't do this. Chatted with helpful customer service and apparently the visitor can redeem the points on checkout...but on their account it shows 0 points, so they don't know they have to check out! It just looks like it doesn't work. Have had to uninstall on this basis, but otherwise was quite pleased, good opportunity to rebrand and online chat function was good too.

A great app with really friendly, helpful customer service who get back to you straight away. We just moved over from Smile after 4 years as the value for money is way better. Transitioning over 11,000 customers was easy enough and so far we're really happy with it! The only downside is not being able to search for customers by name, as we do a lot of manual alterations so this slows us down a lot, but hopefully this will be implemented in the future. Support is generally pretty immediate as well, Hana has been very helpful :)

I just went through so many of the Loyalty apps. Some I could not figure out and others wanted to over charge for integrations. You would get one per tier. This app integrates perfectly with judge.me and klayvio which is perfect for us. It was easy to figure out the adding options for earning and spending. Wow. I am so happy I found this! I am been like wasting so much time on others who made me email back and forth.. with no help. And the customer chat service app is amazing. There is a chat right in the app and the response was quick. Hana helped me and she provided fantastic support. So excited and relieved I can stop wasting time.

Amazing app and does exactly what it says! Removing branding is almost instant with responsive live chat agents. My favorite thing is that during my chat with Liz she helped remove their branding from my website. She did so while having a normal and civil conversation with me. Afterwards she noticed while doing one last review of my website that my reward pop up and live chat pop up over lapped and just offered to move it to the left. She then just did it for me. Unlike other companies that tell you how to do something or send an FAQ link she actually took the initiative and effort to handle it for me. This is something I will always support 100%. A Month or Two later I thought of a feature that I would like to have within their platform that they do not offer. Yet again, Liz was there to help me submit a ticket and get my idea down on paper. Only being kind and curious the entire time as we laughed over no one having asked for the feature before. \(0_0)/ Never the less the was attentive to every detail and made sure my needs were met.

Could not ask for a better app with better staff.

Liz was very helpful while i was setting up the app. Best customer service on the Shopify platform.

OK, let me cut right to the chase, ... "too good to be true" apps exist! This is one of them. Amazing UI, sales boosting features, blazing fast and friendly support (looking at you Liz ;) ), and it's all free!!!

I ended up deleting this app because after leaving a 4-star review of my overall positive experience, I was pestered by their online chat person to change it to 5 stars. I'm now using smile which has great support to install and also has a free version. Here's my original review:
Marcus has really helped getting everything set up on my end. I just wish all of the features were available without having to reach out to them to do it. I'm hoping they have more features in the future!