Judge.me Product Reviews App

Overall, I like the app, but the review system is far too restrictive and complicated.

I have run into several issues:

* When customers verify their email through the QR code or review request, they are taken to a ChargeMe account page where it looks like they already have an account. This is very confusing for customers. They only wanted to leave a review, not create or log into another platform.
* Merchants have almost no control over reviews. Even small changes, such as anonymizing a customer’s name (changing a full surname to an initial), cannot be done by the merchant. The customer has to do everything themselves.
* The review edit links are unreliable. When I tried to send one to a customer, it never arrived.
* Overall, merchants cannot make even basic adjustments. Everything is locked down to such an extent that it no longer improves security—it just makes simple tasks slow and frustrating for both merchants and customers.

I think the platform is overprotected. There should be more flexibility for store owners to manage reviews and help customers without forcing them through unnecessary steps. Right now, the process is much more complicated than it needs to be.

Customer support was quick and helpful. Our Google Shopping eligibility count had not updated, and he refreshed the feed right away and stayed with me until everything was working. Clear communication and a real fix instead of a generic answer. Thank you!

Hyvä työkalu palautteen keräämiseksi asiakkailta. Helppokäyttöinen ja sopii myös premium-verkkokaupan käyttöön.

It’s been a real pleasure working with the Judge.me app and its support team. We switched after discovering that our previous review app had stopped sending review requests, while still charging us $99 a month. Judge.me is truly the best review app for Shopify stores, and it costs a flat $15 a month, no matter how many requests you send. We use several of its review widgets throughout our store, and they look fantastic. The support team has been amazing with every question we’ve had. Thank you, Abderrahman, Mohamed, Yassine, Martin and everyone else!

The app itself is not terribly difficult to use, but also not intuitive if you are new to this type of thing. However, I just had a fantastic experience with customer service. I imported a bunch of legacy data into shopify and had to figure out how to not have those old orders receive requests for review. The customer service team was extremely helpful and it was not an intuitive fix, so i greatly needed and appreciated their assistance. I was very worried that customers would receive review requests on purchases they'd made four years ago! But thanks to the customer service desk, crisis was averted. I would give customer servcie 5 stars - just 4 for the user-friendliness of the app itself.

Excelente aplicativo para coletar e exibir avaliações de clientes. A plataforma é prática, fácil de configurar e oferece recursos importantes para aumentar a confiança dos consumidores e fortalecer a credibilidade da loja. Uma ótima ferramenta para quem utiliza Shopify.

Das Tool lässt eigentlich keine Wünsche offen - und das für einen fairen Preis. Wir konnten nach Implementierung schnell einige hundert Bewertungen von älteren Bestellungen einsammeln. Es lässt sich wunderbar auf das eigene Design anpassen und auch die Verknüpfung zu Google Shopping ist ein großes Plus. On top noch ein sehr schneller Support, was will man mehr?

Uso Judge.me per raccogliere e mostrare le recensioni nel mio negozio Shopify. App utile, con la possibilità per i clienti di aggiungere anche fotografie. Ho contattato l’assistenza per una foto che non compariva sul sito e ora è visibile correttamente. Sono soddisfatta dell’app.

Sebastian was patient and clearly explained how the AI summary works, how to remove it without affecting my reviews, and the differences between the paid and free plans. I appreciated his support. My concern remains that the AI service sentiment doesn’t account for merchant replies or how a complaint was resolved.

Een prettige app voor het verzamelen en beheren van klantbeoordelingen. De klantenservice is behulpzaam en denkt mee bij ingewikkelde situaties. Uiteindelijk samen een goede oplossing gevonden.