Judge.me Product Reviews App

We're very sorry that using Judge.me became such a frustrating and time-consuming experience for you.

We reviewed your previous conversations and could see that you'd already experienced difficulties with areas such as customizing the review widget and managing imported reviews. While our team was able to assist with some of these requests, we understand that the bigger issue is how much effort it took to accomplish tasks that you expected to be straightforward.

We've reached out directly and also tried to contact you by phone to better understand the specific experience that led to your latest feedback and see what we could have done differently.

We understand that you've since uninstalled the app, but if you're ever willing to give us another opportunity, we'd be happy to work with you directly and make the process as easy as possible.

Vielen Dank für Ihr ausführliches und konstruktives Feedback. Es tut uns leid, dass Ihre bisherige Erfahrung beim Sammeln neuer Bewertungen enttäuschend war.

Wir haben beide Punkte inzwischen genauer untersucht. Bei der anonym angezeigten Bewertung haben wir bestätigt, dass eine zuvor vom Kunden gewählte Datenschutzeinstellung derzeit shopübergreifend berücksichtigt wird. Wir verstehen Ihre Bedenken, dass Kunden bei einer neuen Bewertung nicht erneut sichtbar nach ihrer gewünschten Namensanzeige gefragt werden, und haben Ihren Vorschlag dazu als Feature Request weitergegeben.

Auch bei den fehlenden Bewertungsanfragen haben Sie auf eine tatsächliche Einschränkung hingewiesen: Unser aktuelles System unterscheidet in diesem Fall nicht ausreichend zwischen Kunden, die Marketing-E-Mails aktiv abbestellt haben, und solchen, die diese lediglich nie abonniert haben. Unser Team arbeitet bereits an diesem Thema, und wir haben die möglichen Auswirkungen auf die Anzahl versendeter Bewertungsanfragen intern hervorgehoben.

Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, beide Punkte genauer zu untersuchen. Wir bleiben mit Ihnen in Kontakt und werden Sie über relevante Fortschritte informieren.

We're sorry that our decision regarding the review you reported has led to this experience.

We take reports of spam and advertising seriously and review them on a case-by-case basis. In this instance, the customer mentioned Amazon only as part of a comparison about the product's quality and value, without promoting a specific product, seller, brand, or link. For that reason, we determined that the review didn't meet our criteria for removal.

This doesn't mean that we allow any marketplace or competitor references in reviews. Content that constitutes genuine spam, advertising, or promotion can be removed when it meets our removal criteria.

We understand that you disagree with our assessment and respect your concerns. However, as a review platform, we need to apply our moderation standards consistently across merchants to maintain the integrity and fairness of customer reviews.

We're very sorry for the frustrating experience you've had with our App, especially as several parts of the review collection setup weren't working as expected.

After investigating, we found that customers were initially being directed to product pages where the Review Widget wasn't installed. We've since changed this so they're directed to the external review form instead.

We also confirmed a technical issue that caused some reminder emails not to be scheduled correctly and reported it to our development team. We've also offered to configure your Star Rating so customers can easily access and read your reviews.

We've reached out several times and tried to contact you by phone, but unfortunately haven't been able to reconnect with you yet. We understand how frustrating it is to need support for what should be a straightforward setup, and our team remains available to help resolve the remaining issues.

Sentimos muito que sua experiência com a Judge.me tenha sido frustrante e que alguns dos nossos processos tenham parecido mais complicados do que deveriam.

Analisamos cuidadosamente os pontos levantados e entramos em contato para esclarecer o que aconteceu. No caso específico que discutimos, a cliente iniciou a avaliação diretamente pela sua loja e, como sua configuração exige a confirmação do e-mail antes da conclusão da avaliação, ela recebeu uma mensagem para confirmar o endereço. Essa configuração pode ser alterada caso você prefira um fluxo diferente.

Também entendemos sua frustração por precisar entrar em contato conosco para determinadas alterações. Algumas ações, como reassociar uma avaliação a outro produto, exigem uma verificação antes que possamos realizá-las. Essas medidas existem para preservar a autenticidade das avaliações, mas reconhecemos que o processo precisa ser o mais simples possível para os comerciantes.

Tentamos entrar em contato para esclarecer esses pontos e ajudar com qualquer questão que ainda esteja pendente, mas infelizmente ainda não conseguimos falar com você.

Agradecemos por compartilhar sua experiência. Se decidir retomar a conversa conosco, nossa equipe continuará à disposição para ajudar e tornar a configuração o mais simples possível.

Lamentamos mucho la frustración y la incertidumbre que esta situación ha causado, especialmente en relación con el impacto de los cambios de Google Shopping sobre las reseñas que habías importado anteriormente.

Entendemos completamente tu preocupación sobre cómo se comunicó este cambio. Cuando una actualización puede afectar la elegibilidad de reseñas existentes para Google Shopping, los comerciantes deben disponer de información clara sobre el posible impacto antes de decidir cómo proceder. Hemos tomado tus comentarios muy en serio y los hemos compartido internamente para seguir mejorando la forma en que comunicamos este tipo de cambios.

También hemos estado en contacto contigo directamente para revisar tu cuenta y resolver las dudas adicionales que nos has planteado, incluyendo el motivo por el que algunos pedidos no recibieron solicitudes de reseña.

Asimismo, queremos disculparnos por la demora y la confusión durante uno de nuestros seguimientos. Tu respuesta nos llegó a través de una conversación separada y no se gestionó correctamente en un primer momento, lo que provocó que recibieras información que no correspondía a tu situación específica.

Gracias por continuar la conversación con nosotros y por darnos la oportunidad de abordar tus inquietudes. Nuestro equipo seguirá disponible para ayudarte con cualquier otro punto que necesite aclaración.

We're very sorry for the experience you had, especially as this happened with the very first review request sent to one of your customers.

After investigating, we confirmed that your request was correctly configured as a store review, rather than a product review. However, we also identified a bug that caused the email to use the default template instead of the customized subject and content you had prepared.

Our development team has since fixed this issue, and we've successfully tested the corrected flow on our side. We also reached out with instructions to help you resend the request using your intended content.

We also sincerely apologize for the support experience you described. Having to wait while an issue is investigated and then receiving a shift-handover message before reaching a resolution understandably added to the frustration.

We've continued reaching out to make sure everything is working correctly for you, and our team remains available if you need any further assistance.

Thank you for taking the time to share your feedback.

We're sorry to hear that importing your reviews was such a frustrating and time-consuming experience. We completely understand how disappointing it must have been to spend so much time matching products only to discover that the process and its limitations weren't clearly explained.

After receiving your feedback, we identified that the in-app guidance for the Etsy product matching step was incomplete, and we've already shared this with our development team so the experience and instructions can be improved.

We're pleased to hear that you've found value in our product grouping feature, and we truly appreciate you giving Judge.me a try. If there's anything we can do to help with your store, our team will always be happy to assist.

We’re sorry your experience with Judge.me has been frustrating. We understand that as a busy store owner, you expect the app to work with minimal ongoing effort.

We reviewed your account and found that review requests have been going out to your customers and some have been opened, although they haven’t resulted in submitted reviews yet. We’ve reached out directly with a few ways we can help optimize and automate the setup so it requires less work from you.

We also reviewed your billing and have fully refunded the Judge.me charge on your account.

We appreciate you giving Judge.me a try, and our team remains available if you’d like us to take another look at the setup and help you get more value from it.

Thank you for taking the time to share your experience.

We're sorry that your migration didn't meet your expectations. We completely understand how frustrating it is to import a large number of genuine customer reviews and then discover that they aren't eligible for Google Product Ratings.

To clarify, this limitation isn't based on the authenticity of your reviews. It relates to the eligibility requirements for Google's Product Ratings program, which determine which reviews approved aggregators like Judge.me can submit. Unfortunately, imported reviews from other platforms aren't eligible for inclusion in the Google Product Ratings feed under those requirements.

We also appreciate your feedback that this wasn't clear enough during the migration process. We've shared it internally so we can improve the experience and better set expectations for merchants migrating from other review platforms.

We've reached out by both email and phone to explain the situation in more detail and let you know that we're here to help with any questions or to discuss the best path forward for your Google Product Ratings setup. Our team will be happy to assist whenever you need us.