Judge.me Product Reviews App

Thank you for your feedback, and also for recognizing how committed our support team has been to helping.

We're genuinely sorry that some of that assistance ended up creating additional frustration. You came to us expecting changes to the Judge.me widgets to be made safely without affecting unrelated parts of your storefront, and that's a completely reasonable expectation.

We've since conducted a detailed review of the changes made to your theme. While most of the adjustments were specifically isolated to Judge.me, we did identify one instance where our handling of a styling conflict affected a broader storefront element and caused your Add to Cart button to disappear. The change was reverted, but we fully acknowledge that it should not have happened in the first place.

We've now documented a safer approach for your store so that any future Judge.me styling fixes are carefully isolated and don't interfere with other storefront elements. We've also committed to making no further changes without your explicit approval.

We've shared the proposed fix with you and are currently waiting for your confirmation before proceeding. Thank you for your patience and for giving us the opportunity to investigate this properly.

Merci beaucoup pour votre retour détaillé et pour vos compliments sur l’application !

Nous comprenons tout à fait votre souhait de disposer de davantage de possibilités de personnalisation, notamment pour adapter les widgets à une boutique au design minimaliste ou premium.

Certaines options avancées de personnalisation sont effectivement réservées au plan payant. Cependant, même avec le plan Gratuit, plusieurs éléments visuels peuvent être adaptés, notamment via l’éditeur de thème Shopify. Notre équipe support peut également vous accompagner gratuitement pour voir ce qu’il est possible d’ajuster selon le rendu que vous recherchez.

Nous vous avons contacté directement afin de mieux comprendre vos besoins et de vous proposer notre aide, même si l’application a depuis été désinstallée.

Merci encore pour vos suggestions.

We're very sorry for the experience you had with our support team. After reviewing the conversation in detail, we agree that we didn't handle your request to adjust the Star Rating Badge as carefully or efficiently as we should have.

You provided clear feedback, but changes were made to your live store without sufficient checks, and you were also left waiting too long while trying to get the issue corrected. We understand why this was frustrating and have reviewed the case internally to help prevent the same experience from happening again.

We've reached out directly to apologize, and proposed handling the remaining adjustments ourselves. We've also offered to test everything on a copy of your theme first and send you a preview before making any changes to your live store.

We hope you'll give us the opportunity to make this right, and we're ready to continue as soon as we hear back from you.

Thank you for sharing such thoughtful feedback, and we're very glad our human support was able to provide the help you needed.

We completely understand your point that merchants should have more choice over whether they receive assistance from AI or a person, and we've shared your suggestion with the relevant team.

After speaking with you, we've also updated your account to human-only support as requested, so your conversations will now be handled by a member of our team from the beginning. This can always be changed again if you prefer.

Thank you again for your kind words about our team and for taking the time to explain what would make the support experience better for you.

Thank you for your honest feedback.

We're glad our support team was able to help whenever you reached out, but we also understand that needing to contact support multiple times isn't the ideal experience. Setting up a review solution should feel straightforward, and it's clear we have room to improve in that area.

We especially appreciate your comments about our guides and tutorials. While we provide extensive documentation, we understand that written instructions don't always translate easily to every store setup or use case. Feedback like yours helps us improve both our onboarding experience and the educational resources we provide.

We've shared your suggestions internally, including the need for clearer, more practical tutorial content to complement our help articles.

Thank you again for taking the time to share your experience and for giving Judge.me a try. If you ever need assistance, our team will always be happy to help.

Thank you for taking the time to share such detailed feedback.

We understand why the setup process felt confusing. In particular, your comments about the product-matching requirements for Etsy sync and the wording of the "Import" button after review mapping were both very valuable.

Following your feedback, we reviewed the import workflow internally and shared your suggestion regarding the button labeling with our Product team. We agree that the action could be clearer in that context.

Regarding Etsy synchronization, the root cause was that your Etsy listings and Shopify products could not be matched automatically. Since then, we've enabled access to our newer manual product matching workflow, which allows merchants to create a persistent connection between Etsy listings and Shopify products so future reviews can sync automatically without repeated manual imports.

We appreciate the time you spent working through the setup process with us and the constructive feedback you provided along the way. Feedback like yours helps us improve both the product and the onboarding experience for future merchants.

If you need any assistance with the Etsy sync setup or anything else, our team remains happy to help.