Judge.me Product Reviews App

The app itself is not terribly difficult to use, but also not intuitive if you are new to this type of thing. However, I just had a fantastic experience with customer service. I imported a bunch of legacy data into shopify and had to figure out how to not have those old orders receive requests for review. The customer service team was extremely helpful and it was not an intuitive fix, so i greatly needed and appreciated their assistance. I was very worried that customers would receive review requests on purchases they'd made four years ago! But thanks to the customer service desk, crisis was averted. I would give customer servcie 5 stars - just 4 for the user-friendliness of the app itself.

Sebastian was patient and clearly explained how the AI summary works, how to remove it without affecting my reviews, and the differences between the paid and free plans. I appreciated his support. My concern remains that the AI service sentiment doesn’t account for merchant replies or how a complaint was resolved.

Van in support is great, but the app is very complex and labor-intensive. As a small business, that's exactly the kind of thing to hand off to AI (though we would never use AI for creative tasks), but Judge.me doesn't work with Claude Chrome browser control and the API is read only, so we end up using only about half the functionality we'd like. Not sure how long we can stay with it if they don't update soon.

Good product. Decent customer support. Can be a bit buggy and have had issues with duplicates. Had an import apparently looping and just importing reviews for a few months with out us knowing.

But other than that - does the job for a good price.

customer service is amazing! So I will continue for that reason. finding sharable review links, getting the widget to work with my website has been a struggle.

Sto ancora impostando il sito con le recensioni importate. Le funzionalità sono molto belle ma sto incontrando alcuni problemi tecnici che mi hanno fatto perdere molto tempo (es. il titolo del widget non si aggiorna). L'assistenza però è stata molto disponibile e paziente.

does everything youd want it to do, some parts are a bit clunky and hard to optimize (email requests) but its solid all round.

Agent was helpful in fixing the issue reported. As far as the app goes, this has been an ongoing issue which I have experienced everytime the theme updates. It would be nice to have Judge me fixed it once and for all instead of getting help from support everytime. Also nice to have a lower paid version instead of the 15 USD as not all businesses can afford it.

Alles funktioniert wie beschrieben, und der Support ist schnell, freundlich und sehr hilfsbereit. Ich finde lediglich, dass die kostenlose Version noch einige zusätzliche Anpassungsmöglichkeiten bieten könnte. Overall bin ich jedoch sehr zufrieden.

crasht leider mit anderen apps der customer service ist jedoch sehr gut welcher integriert in der app ist über ein chat tool.