Junip Product Reviews App & AI

We have just started using Junip, initially there was a little bit of a glitch with the reviews appearing in our store this was due to the Shopify theme we have chosen, but support was super fast, very helpful, identified what the issue was straight away & fixed the problem very quickly. Our reviews were published on our product listings immediately, so far we are very happy, We can't wait until our customers start posting pics with their feedback.
Sonia...

Wow. I tested all the popular review apps over the span of a week and spent a total of 20 hours setting them up and customizing them. Junip is miles ahead of them all. From the intuitive and beautifully designed UI, to the feature set, and even the cost. As a user experience designer, working in tech for almost 20 years, I can confidently say the Junip team is full of talented designers (UX and UI), as well as engineers. This app is everything you want and nothing you don't. I 100% recommend it.

Best Shopify app experience I've ever had. From installation, to importing our 3,000+ reviews from Okendo, to customizing the way the reviews displayed on our site, the experience was seamless. Customer support is incredibly responsive, helped me get my reviews up and running in under an hour, and made small CSS tweaks to get things looking perfect. Functionality is the best I have experienced so far, especially the super easy option to group products together and share reviews across items. I've tried the other big apps out there and Yotpo and Okendo pale in comparison.

Friendly and modern user interface. Reviews on site are elegant and clear. The process was straightforward and the Klaviyo integration flawless. Our point of contact Marcus has been wonderful to work with. He's provided clear direction and has been with us ever step of the way to ensure that our transition from our old reviews platform has been smooth and painless. He's also helped setup specific flows and campaigns to capture particular customers that might have slipped through the cracks in the process. So far a wonderful investment into our business' customer experience.

We onboarded with Junip last month after switching over from a different provider for reviews. The transition has been super seamless, Marcus, Stuart, and the team are extremely helpful and responsive, they made sure every detail and question was taken care of. Junip is much easier to use and manage day to day, and the ability to send review request emails directly from our ESP is amazing. No annual contracts that lock you in either, pricing is friendly and much more flexible vs other providers. Given we're a young brand as well as Junip being relatively new too, we're excited to partner with a like-minded and entrepreneurial team!

I never realized a review app could be THIS good - you don't know what you're missing until you try Junip!
I used two other (popular) review apps for my shopify store - i did a lot of diligence comparing features, functionality, price, UI etc - they were very okay. But when I discovered Junip, I realized how GREAT a review platform can be, and my only regret is not having switched over sooner. The platform is so easy to use for both me and my customers. It offers a breadth of features and functionality that is incredibly helpful. The customer support is also unrivaled - they are there to support you every step of the way. The only thing i can say is -try it!

I'm probably one of many "refugees" abandoning the sinking ship that is Stamped and finding a new home. Customer Service was super helpful with onboarding, getting my reviews imported properly, and all my various questions. The review widget itself is much lighter than Stamped resulting in faster speed times for my pages. LOVE the ability to send the review requests via Klaviyo. The admin has great UX and very user friendly.

Features I wish they had or would add:
-Native integration with Loyalty Lion to be able to give rewards points for reviews
-UGC carousels integrated with social media channels to pull tagged photos over from and create carousels from those photos

After months of searching and using all the top tier 1 products we found Junip.co through recommendation.

The platform is lighting fast and easy to use.

Convenience, speed to market and the ability to scale were the differentiators for our brands in making the leap to Junip.

The initial project took no longer than 5 working days to technically implement, migrate and launch and we are seeing instant increase in reviews and engagement.

I wouldn't hesitate to run this application on the biggest or the smallest shop, its just that good.

You will be delighted by the crew as well. tech savvy, straight talking and fair.
No suits, no jargon, just easy.

We are proud to be running Junip on Pier1, Dressbarn, Bodybuilding and all our other sites to come.

Junip have created one awesome review platform! We were quoted over £400 a month to implement Trust Pilot on our website. With the pricing options from Junip - it's a no brainer!

Likewise, we've spoken with other e-commerce brands who have implemented Yotpo and they've accrued hefty developer costs to implement & integrate on their Shopify builds. In comparison, we've got Junip up and running in less than 24 hours.

Junip integrates seamlessly on our site to personalise the front end. In the back-end, we've got total visibility to track key metrics and manage reviews.

Stuart & the team take customer support to the next level! They've gone out of their way to help us get up and running and they respond to support queries in MINUTES. I'm excited to see the features they'll roll out next on Junip.

Junip is excellent. We leverage SMS heavily as a brand, and I was surprised to find no other reviews product but Junip integrates with Postscript to allow us to request reviews via the same phone number our customers are already texting. It's a glaring gap that the Junip team has been wise to fill. Customer engagement with reviews has been great, and Junip provides a lot of power and flexibility in how customers are polled – rating custom traits along a scale, custom questions, etc. It's very well executed. There's less clarity that I'd like on how to customize the on-site embed css as a non-developer (we operate a headless store), and it would be helpful to have a resource that explained, say, all Junip classes and how to select them. That said, the team has been really responsive in helping us figure this out with personalized support. Onward and upward to Junip. Highly recommend.