Junip: Avis Clients & Produits

I'm giving this app a lower review because it is missing something that is critical to my needs, not because the app is not good otherwise. It simply won't work for a store like mine.

Functionality was good. But then we started getting complaints from customers who were worried about the way Junip was displaying their names on reviews. Junip is only able to display full first name and last initial. For customers with unique first names this was leading to concerns about being "outed" in a public forum.

I reached out to Junip support to find out how to change the name display to first and last initial, a convention which is standard in other review apps. I was told that they were not willing to make changes to the way names display at this time. We are in a more sensitive market, and this makes the app unusable for us, and I believe other merchants may wish to know of this limitation prior to investing time and money setting up Junip.

Easy to use and excellent product that has significantly increased our review collection compared to earlier times.

Junip is a great product and we are excited to use it to connect with our online audience and support our customers' needs.

I loved how responsive the staff is in helping me integrate the app with my page. The reviews that customers are able to submit are authentic and helps build brand trust.

Junip was easy to integrate and customize quickly; the team has been open to feedback and product requests! I hate talking poorly about other platforms but what Junip did in one day, took several weeks with Yotpo. So glad we made the switch.

The app does a lot of nice tasks like gathering reviews and helping you show them on your site but there is confusion because not all of the reviews are showing on google and the support is not very nice or helpful. I asked why some of the reviews are missing and never heard back. And the links to check your products are wrong in the admin. That would be ok except I have to pay $70 per month which is very expensive.

We are big fans of Junip at Equator Coffees, it has had a positive and lasting impact on our Shopify Plus store, where its integration is seamless. The team is incredibly responsive and helpful and our favorite feature is the ability to aggregate reviews for bundle products and product families. Higher price than we'd like to be spending for review management, but we have zero complaints about the app functionality and staff.

Great support and implementation help. The app itself is simple to navigate, and appears to be relatively lightweight in terms of its footprint on our store. It's missing some of the bells and whistles that the like of Stamped and Yotpo have (i.e. customer Q&A, UGC management is fairly basic), but in some ways that's a good thing. I think over time Junip will continue to improve, as opposed to the other platforms I mentioned, which just seemed to get bloated, and unreliable over time. Being able to send the review requests from Klaviyo is great, and Junip's mobile-first approach seems to resonate better with our customer base.

I'm incredibly happy with our decision to migrate to Junip. We launched our store using another popular (and more expensive) solution. Once we scaled up to 2,000+ review requests/month, it became a real pain to continuing working with them. Yes, switching over to Junip has saved us money... but the real value to our business is being on a SUPERIOR platform that has 1) deep Klaviyo integrations, 2) lightning fast admin panel, and 3) effective review request flows that have beyond doubled the amount of customer reviews we typically collected before switching. The setup and integration process was easy. Junip's team has always been fast and responsive. I'm excited to see what's next for Junip as they continue to grow and innovate in the space!

We couldn't be more pleased with Junip. It was an incredibly simple, streamlined transition from Yotpo, and both the product the customer support have been outstanding.