Kaching Subscriptions App
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I had quite a few questions, but Ryan was a huge help. It was also really fun working with him.
great customer support
great service, great support
Issues with subscriptions -> example if customer subscribed for $100 -> and their next order date they need to be charged $100, a lot of times they will get charged only about $5 -> which doesn't make any sense.
Really critical issue, be careful when using this Apk, we noticed this too late, and lost so much money because of it.
Hi Patrik,
Thank you for the feedback and I'm sorry for the stress this caused. Unexpected renewal totals are never something a merchant should have to deal with, and your frustration is completely understandable.
To give the full context: the root cause was a Shopify platform bug affecting fixed-amount discounts on multi-currency subscription renewals. It impacted every subscription app on Shopify, not just Kaching.
We identified the pattern, reported it to Shopify with a full reproduction, and shipped a workaround on our side to protect merchants while their fix rolled out. Full technical write-up here: https://community.shopify.dev/t/discount-function-fixedamount-gets-double-currency-converted-on-subscription-renewal-orders-in-multi-currency-stores/32271
We're already working with you directly to review every affected contract and make sure future renewals charge correctly. Our team is fully committed to resolving this for you, so please keep the conversation going with us, and we'd be grateful for the chance to earn back your trust.
Erikas | Co-founder of Kaching Appz
I initially had a frustrating experience after spending over 11 days trying to resolve an issue: the subscription widget not displaying on my featured product block on the home page. For a while, I kept being told the developers would be “pinged,” with little clarity or progress, which was disappointing.
That said, I want to update this review because the issue was eventually fixed, and the way it was handled in the end really mattered. Pijus was the first person to clearly explain why the issue was taking so long, was transparent about what was happening behind the scenes, and genuinely took ownership of making it a priority to resolve. I really appreciate the care, honesty, and follow-through once he stepped in. That level of transparency and effort made a big difference.
Dovydas was quick, efficient and understood requests with ease. was able to help me extremely fast and did exactly what i needed straight away
Eligijus was a big help with questions and navigating some features.
Ryan is the best. Made some custom things for me!! great support
Great and super fast support! Thank you Erikas. We really like the app, it´s easy to setup and we received our first subscripteion 7 minutes!! after launching the app on our shop.
Erika is absolutely incredible. I came to her with a vision for my supplement brand and she delivered beyond what I could have imagined. Her attention to detail, creativity, and ability to understand exactly what I needed was outstanding. She was responsive, professional, and genuinely invested in getting the best result. If you're looking for someone who truly cares about your project and delivers high quality work every single time — Erika is your person. I'll be coming back again and again. Highly recommend!
