Kaching Subscriptions App
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He tenido varios problemas con la app de Kaching y el equipo de soporte ha sido simplemente excelente. Domantas, Ryan y Eligijus me ayudaron en todo momento, resolviendo cada incidencia de forma rápida, clara y muy profesional.
Se nota que saben lo que hacen y que realmente se preocupan por ayudar. Da mucha tranquilidad trabajar con un equipo así detrás.
Sin duda, un soporte de 10. ¡Muchísimas gracias por todo!
Domantas, Ieva, and Erikas was incredible. Swift responses, clear explanations (including step by step visuals), great attitude. Never dissapointed!
Definetly recommend reaching out when in need.
Erikas is really helpful with fast response as well!
Sebastian and Ieva are the best! Quick and friendly! Absolute recommandation. Deividas also helped me super quick!!
this app really is a no brainer. not only does it help with generating sales but their support team actually comes in clutch unlike all those AI supports out there. shoutout to my boy Lukas for real, he saved me from pulling my hair out with a problem i was facing.
I m very glad I ve chose this app for our subscription services.Really good and easy to work with. Just today I had an issue with the curency being displayed in pounds instead of USD but I solved it really quick with the help of Dominykas. Thanks a lot, I definetly will recommend Kaching App.
I had quite a few questions, but Ryan was a huge help. It was also really fun working with him.
great customer support
great service, great support
Issues with subscriptions -> example if customer subscribed for $100 -> and their next order date they need to be charged $100, a lot of times they will get charged only about $5 -> which doesn't make any sense.
Really critical issue, be careful when using this Apk, we noticed this too late, and lost so much money because of it.
Hi Patrik,
Thank you for the feedback and I'm sorry for the stress this caused. Unexpected renewal totals are never something a merchant should have to deal with, and your frustration is completely understandable.
To give the full context: the root cause was a Shopify platform bug affecting fixed-amount discounts on multi-currency subscription renewals. It impacted every subscription app on Shopify, not just Kaching.
We identified the pattern, reported it to Shopify with a full reproduction, and shipped a workaround on our side to protect merchants while their fix rolled out. Full technical write-up here: https://community.shopify.dev/t/discount-function-fixedamount-gets-double-currency-converted-on-subscription-renewal-orders-in-multi-currency-stores/32271
We're already working with you directly to review every affected contract and make sure future renewals charge correctly. Our team is fully committed to resolving this for you, so please keep the conversation going with us, and we'd be grateful for the chance to earn back your trust.
Erikas | Co-founder of Kaching Appz
