Kaching Subscriptions App
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Erikas was the best
Always willing to help you, super professional, kind and quick in response. Top guys
This new subscription option is cool, i'm using it with kaching bundle and it works great
I am getting along very well with the app, and also with the customer service, Sebastijan helped me fix problems, satisfied.
Domantas from Kaching literally saved my live store when I was in total panic mode, I needed Buy 2 Get 1 Free backend discounts to work seamlessly with my custom Recharge subscription widget without showing their bundle UI at all. He stayed super patient through my nonstop frantic messages, confirmed Recharge compatibility instantly, guided me on enabling subscription sync, iterated fast when it didn’t stick at first, and kept troubleshooting until everything applied flawlessly in the cart with zero visual glitches. He didn’t just provide support – he went way above and beyond like my personal emergency tech hero, turning a potential disaster into a smooth, converting bundle setup in record time. Kaching is great, but Domantas is the real MVP – thank you a million times!
Great help, Erikas is always there for the best support
customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!
Hi, thank you for flagging this and we're really sorry about the wait times you've experienced. To be clear: there have been no layoffs on our support team. What you're describing isn't the standard we hold ourselves to, and we want to make it right.
We've recently had a higher-than-usual volume of incoming chats, and we're actively expanding the team and adjusting coverage to bring response times back to where they should be.
If you're open to it, please reach out directly and we'll prioritize getting your issue resolved. We really appreciate you sticking with us and giving us the chance to improve.
Erikas | Co-founder of Kaching Appz
Domantas was very helpful in assisting my request. I've used Kaching Bundles for a couple of years now and they have yet to let me down. This is the first time I'm using Kaching's subscription app and it has been very helpful and easy to use so far, and I'm impressed by how well integrated it is with Bundles.
très bonne application à coupler avec les autres applications kaching comme le panier. Comme toutes les applications tiers, la mise en place est parfois délicate quand on fait bcp de personnalisation mais l'équipe support est au top. Elle n'hésite pas à prendre la main et à nous aider directement pour mettre en place ce qu'on veut. Merci à Juozas qui a pris du temps à m'aider.
Paulius and the team are absolute lifesavers. KaChing Subscriptions paired with their Bundles app gave me exactly the setup I needed for my Shopify store, and support went above and beyond, even custom CSS to match my brand. 5 stars all day. Thanks Paulius!
