Kaching Subscriptions App

we've been using kaching for a while now and they've always been reliable and very helpful, especially Sebastian has helped us out with our most recent obstacles.

Issues with subscriptions -> example if customer subscribed for $100 -> and their next order date they need to be charged $100, a lot of times they will get charged only about $5 -> which doesn't make any sense.

Really critical issue, be careful when using this Apk, we noticed this too late, and lost so much money because of it.

I initially had a frustrating experience after spending over 11 days trying to resolve an issue: the subscription widget not displaying on my featured product block on the home page. For a while, I kept being told the developers would be “pinged,” with little clarity or progress, which was disappointing.

That said, I want to update this review because the issue was eventually fixed, and the way it was handled in the end really mattered. Pijus was the first person to clearly explain why the issue was taking so long, was transparent about what was happening behind the scenes, and genuinely took ownership of making it a priority to resolve. I really appreciate the care, honesty, and follow-through once he stepped in. That level of transparency and effort made a big difference.

Dovydas is awesome! They have the best support when you need something fixed quickly! Highly recommend.

Sebastian is of great, quick assistance! 10/10 support

Great and super fast support! Thank you Erikas. We really like the app, it´s easy to setup and we received our first subscripteion 7 minutes!! after launching the app on our shop.

great support, helps you step by step and with patience

This app is a huge solution for our store because have the most sense to work with subscriptions. And we got some problems about misconfiguration of one of our products, we sent a request to support, and in less than an our, we got a reply from Dominykas with the correct information about the error, and the quick solution. Also they can fix it directly. Also they are working in good new features to solve our lifes! Thank you.

The app is really nice except there are two things that would make it better for me. When you are scrolling through your subscription pages, you don't number your pages and you can only select all of the ones for a particular page. For instance, I was trying to determine exactly how many total subscriptions I had including the cancelled and paused. I could only select 30. Then when I went to the following pages I couldn't just select all of those without going one by one. If you added that feature, it would be great.

He tenido varios problemas con la app de Kaching y el equipo de soporte ha sido simplemente excelente. Domantas, Ryan y Eligijus me ayudaron en todo momento, resolviendo cada incidencia de forma rápida, clara y muy profesional.

Se nota que saben lo que hacen y que realmente se preocupan por ayudar. Da mucha tranquilidad trabajar con un equipo así detrás.

Sin duda, un soporte de 10. ¡Muchísimas gracias por todo!