Kaching Subscriptions App
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Cost me approx $3K because 1 setting was not checked. Instead of notifying me which would have prompted me to fix the error or at least flag support it happened then had me playing catch up after the fact. I could not have uninstalled this app fast enough!!!
Hi Ethan, thank you for your feedback - and I'm sorry for the impact this had on your business.
Our system did send email notifications after each failed billing attempt, and our built-in payment recovery automatically retried those charges over the following days based on your configured retry settings. However, it's clear that the severity of the situation wasn't communicated well enough in those alerts for you to act on it in time - and that's on us.
We're working on making these notifications harder to miss, especially when failures happen at scale - so merchants can intervene before recovery windows close.
We would have loved the chance to help resolve this directly. If you're ever open to reconnecting, we're here - just reach out to us at support@kachingappz.com
Erikas | Co-founder of Kaching Appz
I wanted to add some subscriptions plan to our products that we are selling on a external domain via buylinks. At first we could not find a way to that, fortunately Greta from the support team helped us out and took care of everything. Very fast and professional. Thanks a lot!
Paul was very helpful! He made my day.
Ieva was super helpful and worked with me super patiently as we tried to find a workaround to the checkout issue that I had, solved it within 15 minutes, super amazing!
Ieva MVP <3
I have a lot of questions but Erikas answers all patiently. One of the best CS I met among Shopify Apps.
Best support I had! Juozas was sooo helpful! Thanks again for everything!
Excellent app, and very good customer service, thanks to my friend Dovydas
Customer support is great:) Thanks Arsenijus
AMAZING customer service from Domantas! He was very quick and efficient in helping me with every Kaching App!
