Kaching Subscriptions App
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Greta was great and prompt at sorting my issues and fixing it
Had an important question, and IEVA helped me out. Great app, fast support.
I want to leave a one-million-star review for Juozas.
He spent over 5 hours with me solving every issue on my website, Titilio.com, with an incredible level of patience, attention, and professionalism.
This was not basic support. He truly took the time to understand the problems, check every detail, explain everything clearly, test the solutions, and make sure everything was working properly before finishing.
It is rare to find someone this dedicated, knowledgeable, and genuinely willing to help. Juozas showed outstanding professionalism, great communication, and a level of support that gave me real confidence.
Honestly, he is an amazing professional. He solved everything, helped me through every detail, and delivered support far above what I expected.
My rating for Juozas is 1 million out of 10. Absolutely excellent support. Great job, Juozas!
Sebastian
Erikas was the best
Sebastijan ultra disponibile, il migliore di sempre.
Regimantas è stato di gran aiuto. TOP
Domantas from Kaching literally saved my live store when I was in total panic mode, I needed Buy 2 Get 1 Free backend discounts to work seamlessly with my custom Recharge subscription widget without showing their bundle UI at all. He stayed super patient through my nonstop frantic messages, confirmed Recharge compatibility instantly, guided me on enabling subscription sync, iterated fast when it didn’t stick at first, and kept troubleshooting until everything applied flawlessly in the cart with zero visual glitches. He didn’t just provide support – he went way above and beyond like my personal emergency tech hero, turning a potential disaster into a smooth, converting bundle setup in record time. Kaching is great, but Domantas is the real MVP – thank you a million times!
Great help, Erikas is always there for the best support
customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!
Hi, thank you for flagging this and we're really sorry about the wait times you've experienced. To be clear: there have been no layoffs on our support team. What you're describing isn't the standard we hold ourselves to, and we want to make it right.
We've recently had a higher-than-usual volume of incoming chats, and we're actively expanding the team and adjusting coverage to bring response times back to where they should be.
If you're open to it, please reach out directly and we'll prioritize getting your issue resolved. We really appreciate you sticking with us and giving us the chance to improve.
Erikas | Co-founder of Kaching Appz
Domantas was very helpful in assisting my request. I've used Kaching Bundles for a couple of years now and they have yet to let me down. This is the first time I'm using Kaching's subscription app and it has been very helpful and easy to use so far, and I'm impressed by how well integrated it is with Bundles.
