Keepback

Let customers keep items they planned to return in exchange for store credit or a discount code.

Keepback lets merchants offer customers a reward to keep items they planned to return. Merchants set the offer value, payout method, item-price limit, excluded product tags, and customer usage cap. Eligible customers can keep an item in exchange for store credit or a discount code. If they still choose to return it, Keepback submits a return request for merchant review. The dashboard records offer outcomes and saved revenue.

• Set eligibility rules and customer usage limits
• Submit return requests for merchant review
• Track offer outcomes, acceptance rate, and saved revenue
• Let customers keep items in exchange for store credit or discount codes