Kendall Analytics

This app was installed by a contractor without our knowledge. Over two years, Kendall charged us ~$90/month with no installation confirmation, no welcome email, no billing notifications, no renewal reminders, and no usage alerts. Every charge was buried in a consolidated Shopify invoice with no attribution to Kendall.

When we discovered the charges and requested a refund, they denied it citing "non-use" — without acknowledging that they never once contacted us or disclosed recurring billing as required under California Law

If you're a Shopify merchant: check your billing history carefully.

This is a powerful app to understand business performance, especially in the area of customer acquisition. It brings a number of metrics into a single dashboard and makes it easy to understand trends, spot issues, and improve your business. The app is also rapidly gaining new features. Very high value for the cost.

I love this service. Kendall is run by shop merchants who know the key data and information necessary to build a successful business and they present that data in clear, easy to digest ways that are meant to be actionable by their clients. Kendall is our "goto" data/analytics provider.