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2021-02-09: This is just an update on this app. I truly believe this is the only app you need for size charts....I literally cut and paste a size chart from the supplier (can be a copy from their website) paste into excel, save as a csv, upload into Kiwi Size Chart app and it makes everything look beautiful and branded for my store. I have been using this since October and honestly takes less than 2 minutes to create a size chart that looks so professional. BEST VALUE FOR MONEY!! Very quick and easy to use.
October 2020: This app is amazing! I only installed it today and already have done six different size charts. They look so professional! This app is intuitive, does everything you need it too, your size charts look amazing and the best thing? BEST VALUE FOR MONEY of any app I have used so far. (I don't normally write reviews, so I am pretty impressed!) If you are selling clothes online, this MUST be one of the apps you download! : ) 5 stars+++
Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan.
I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update.
We will be waiting in the meantime. Please improve your communication in the support/tech team.
Thank you. EDIT 1:
After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach.
He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.
Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you.
As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work.
However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you!
Regards,
Hannes Bez
CX Lead
okay here is my true honest review.. when I first got the app I had a bit of complications, but then support got a hold of me instantly and helped me TREMENDOUSLY! ANYONE who says in their reviews that they do not care or help is a liar... they helped me with my problem and solved it for me instantly. I said it before and ill say it again this is a really great app! when I first installed it, it made me really happy to see all the features that were shown available for customizing it. I made such a stunning chart that suits the theme of my site almost PERFECTLY! the colors you can choose, fonts that are available, different themes and sizes to choose from...this app is with the pay! im so truly grateful for the support team for helping me through my outcome when I had lost the theme I created. I definitely recommend leaning to them whenever you have a problem or misunderstanding how certain things on the app work. lastly, I just wanted to say that I will keep this app on my site and will be recommending it to other folks I know who are in the clothing business industry... I truly see lots of awesome potential use in this app and imjust so grateful to have gotten my work back received. THANK YOU AGAIN!!!! - MEL :)
We are really sorry for the experience. I'm not sure what the save issue is but we took a look at the logs, and noticed that you were spending time editing the app settings to tweak the styles. I have gone ahead and restored your changes!
We also just reached out to your email so we can work with you on this if you are still interested in trying out our app!
Brilliant APP, very easy to use, produces amazing looking charts and for free, highly recommended! it's the first review I ever write, but I had to and voluntarily... oh and amazing and instant support!
Best size chart app in all shopify apps, look no further because kiwi size chart is the most advanced size chart in all shopify , you cannot imagine how you can create stuff with this size chart. its fully customizable and if you need anything customer support will help right away with anything.
this app will help avoid return and exchanges for sure!!!
Great app. Only issue was that I have my size chart as an image file and it will only give me two charts in the free version. I only have 4 products and paying $10 per month seemed a little excessive for just adding an image that I made.
However, have now had more time to use and my business is doing well so I shall be very soon upgrading as I do find the response from developer great. Now, the next issue will be that I want the recommender - which again I will have to do another upgrade for.
Thank you for your review and trying our app! :)
If you only have 4 products and only want to use image files, then what you can do is use a single size chart with all these images and apply them to all your products. Alternatively, I also encourage you to try creating sizing tables in the app directly and get the benefit of unit conversion. Lastly, you can also check out other free solutions which may better suit your need.
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme.
Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now!
So, thank you for teaching us! (Also, we are always around to help if you need anything)!
For an entire year - we have had such major issues with sizing charts. So first quarter of 2019 it was my mission ( LONG TEDIOUS TASK) to revamp our sizing charts and product descriptions because we were having high return rate, too many emails about sizing chart confusion, and high exchange rate.
I knew I needed something a little more intuitive & that looks great! This was a big deal for me - because the aesthetics of our page are of high importance. Found this app and it hit the nail in every aspect of what I'm needing in a sizing chart including dynamic sizing suggestions... which I've never seen on any website I've ever visited.
There were quite of few glitches and a learning curve on how to input all the info... but SAM who has been responding right away to help smooth these technical issues out. So far I'm in love with this app!
In 6 month I'll do a full analysis on how we have potentially reduced customer emails on sizing confusion, reduce return & exchanges. Which is a win win for us and our customers!
Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.
Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards.
I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time.
Regards,
Hannes Bez
Customer Experience Lead
Looking good and easy to work with.
Good customer support.
Only thing is that it takes a couple of seconds before it shows up on the product page.
Hi thank you for the review! You can actually make sizing load faster by following this guide:
https://kiwiapps.freshdesk.com/support/solutions/articles/44000554316-can-i-make-sizing-loading-faster-
