Kiwi Size Chart & Recommender

7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience

My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.

We have just started using Kiwi Size Charts & Recommender app, so far we like the functionality better than our previous size charts app, and the support team is really fantastic! They are very fast and efficient, solved all our issue with set up! Definitely recommend this app to anyone looking for a size charts solution for your store.

I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.

Unfortunately I've had to change this review to 1 star. I have been trying to contact support for over a year and now I'm just going round in circles and no one is responding to me. I will now have to look for an alternative app.

I would highly recommend this app! I had a very complex request for one of my sizing charts and I have been working with Arci and the team over the last few weeks and the end result is even better than we hoped! The team were incredibly helpful and spent a lot of time working on this. They always responded quickly and came up with awesome ideas to achieve what we were looking for! I'm planning to roll this out across other stores and products, it's an amazing app with so much functionality and customisable options!!

The app is working well for us. Customer support is excellent. They respond quickly and have really effective reps to help with any issue.

I do wish the reporting side of the app worked a bit better.

i'm store owner & started using this app recently after very disappointing results with couple other size chart apps - highly recommend this app. Still learning it but core functionality has most everything i wanted. A little challenging for me to learn (i'm not strong technical person), but Helpdesk has been GREAT (quick responses, clear how-to instructions including illustrations & short videos). Once you learn flow of app, it's very intuitive. Suggestion to make app even better (if not too complicated re coding) - add functionality to adjust column width, also moving text to second line of column heading (Helpdesk offered to add, I told them not critical but keep me posted if it's added in future). Overall, very happy with this app. thank you Kiwi!

頁面使用簡單易懂，適合服飾相關的產業應用，如果有問題詢問，也都會在一天之內回覆，也會把問題解決修正到好，非常讓人放心！希望趕快翻譯成繁體中文，因為有些設定還是要繁體中文才能比較容易理解

@Update: The top has contacted me and they where sooooo helpfull! It was an amazing meeting where they give me the time to explain the issue in detail! Amazing service and the issue is solved :) Thank you @Hannes and @Lauralynn!

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I have been a loyal user of this application for many years, and generally, I have found it to be a satisfactory tool. However, my recent experience has significantly tarnished my view due to an unresolved technical problem persisting for four to five weeks. The core issue lies with the app's inability to allow translating app's translate the size chart into different languages.

The translation application involved has communicated that resolving this matter would be straightforward on their end; however, they are hamstrung without legal permission from the Kiwi app team. This necessary authorization has been pending for over a month now, leading to a standstill situation.
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During this period, the Kiwi support team's response has been disappointing. I have been advised repeatedly to await a resolution, but there appears to be no real sense of urgency or understanding of the critical nature of this issue from their side. The lack of a translated size chart has directly impacted our ability to cater to international customers, leading to lost orders and revenue.

It is disheartening to see the Kiwi team's nonchalant attitude towards what I believe is a significant problem affecting user experience and sales. This situation reflects poorly on the support infrastructure and customer service ethos of the company.

In conclusion, while this app has served me well in the past, the current lack of support and resolution regarding this technical issue forces me to reconsider its utility and reliability. I hope this review serves as a call to action for the Kiwi team to address and rectify the situation promptly.

Heopfully this review will reach the CEO and he/she might help us solving this issue in a couple of clicks. This is a test for the application wether they are able to understand and feel the urgent need of users.

I hope this review will bring an urgent change.

La aplicación cumple con su cometido de forma notable. La creación de tablas y contenido es sencilla y dinámica. La posibilidad de aplicar formulas propias al recomendador de tallas funciona muy bien. Es una aplicación que cumple perfectamente mis expectativas en algunos casos superándolas. La única pega que le veo es que el botón modal link de activación en la ficha de producto tarda un poco en aparecer. He visto que es un tema tratado en FAQ pero no he tenido tiempo de averiguar si siguiendo las recomendaciones se soluciona esta pequeña incidencia.

I am really happy with Kiwi App.
It gives me the great help with the efficient size charts in cm or inches.
I really recommend, the size charts look elegant and fit the needs of the store.