Kiwi Size Chart & Recommender

The support team is very efficient and responsive with all queries you have. The team has walked through all aspects of size chart & recommender to ensure it's customized to our business store in terms of specific size options and colors, great app to use for e-commerce store especially clothing type, easy for audience to quickly look up their sizes and find match ones via size recommender.

I am a drop-shipper and sizing is a very big concern. This app solved my issues and gives me peace of mind. Forget the others and just get this app. Support is tremendous. I've needed support for my quirks and not because of any app issues. At first it looks intimidating to start but one you start playing around it gets really easy. I'm a newbie to this eComm stuff and this app is a must-have.

We are a DTC brand selling dresses in 8 sizes. Since we provide the best fit for our dresses we also want recommend correct size upon the model of the dress chosen by our customer and Kiwi is perfect for that. You can easily make adjustments for each dress depending of the modell, fit and the fabric so the recommendation will be perfect for the customer. It works very well and we never had any problems.

This size chart app is just awesome. In fact I Wish I had installed it a long time ago. It's very intuitive and it gets the job done. Simple interface with lots of features to personalize the size charts. I can create size charts that can be applied to multiple products (by tag or collection, for example) and it's easy to clone one and make small modifications for a similar product. Support has been stellar the few times I needed help. Very happy customer. Much recommended!

App sounds good in theory but having installed it over a week ago am having problems. I've reached out to support 3 times now, both in app chat and via email, and no-one is getting back to me re set-up troubleshooting. **Update to the above, after acknowledging customer service glitch app support were very reactive to my setup questions and even gave me a discount for the trouble. App itself is working well and so far happy with it. Kudos for to the team for turning around a problem situation.

The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.

This app was super useful for setting up size charts for a wide variety of different product types in our store. Our previous app was tag-based, which was not sustainable for our company. Kiwi uses condition-based product matching which is super easy and logical to set up; now we can leave everything be and new products will automatically have size charts with no extra work. The charts themselves are highly customizable and intuitive to make, and the built-in app features allow you to place the size chart link anywhere you'd like on your product pages with ease. I tested several size chart apps before finding Kiwi, and Kiwi checked off all of our boxes and was clearly the best option out there!

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.

Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.

If they pay attention to other reviews there is an issue that has been introduced to the software recently.

They don't seem to care and we will find another solution unfortunately.

Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
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Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.

We used this app to help manage our sizing charts better. It does what it says on the tin and so much more. They have thought of the nitty-gritty things, such mundane things, and that is what in our opinion, makes them such a must-have app. Even though we could probably code some of the sizing charts ourselves, with KIWI having the ability to universally affect any code, design, spacing, font, conversions, numbers while being rule-based on what to display where is amazing! Can't wait to try their recommender - although presently it is out of our budget. Great job team and oh we had a bunch of issues trying to figure out in the app as there are so many customizable options and Sam was on point, prompt and super-efficient. Thank you!