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Overall a great app with very helpful support.
Some things to mention -
1. the settings could be more user friendly with more design options that does not require use of CSS.
2. Most importantly - the localization options are limited. If you are running a store with a less known language, you might have some trouble localizing. That being said, hopefully more default languages (or an option to set up a custom language) will be added soon.
Otherwise, it is great!
Thank you for the thoughtful five-star review, Elorëlle. We’re glad Kiwi and our support have been helpful, and we appreciate your ideas for easier design settings without CSS and broader localization options.
You can submit a feature request by clicking the link below:
https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b
Create an account before posting so you’ll be notified by email when our product team starts working on your request or shares an update. Please let us know if you need any help getting started.
Aplicación muy top!
I’m glad that the issue I encountered was finally resolved with the help of their technical support team. I would recommend using live messenger if you have an urgent matter—it’s the most effective way to reach them better than via email.
We're glad our support team was able to get your issue resolved! We truly appreciate your patience throughout the process and your recommendation to use our live chat for urgent matters. Thank you for sticking with Kiwi over the years and for sharing your experience!
getting in touch with support was quick an easy. been using this app for 3+ years
Three years with Kiwi and still finding support quick and easy is wonderful to hear! We really appreciate you sticking with us and sharing your experience.
Ze hebben me super goed geholpen en was binnen 30 minuten opgelost
Getting everything sorted within 30 minutes is great to hear! We’re happy our team could step in quickly and get the issue resolved for you.
Support was prompt and very useful.
Prompt and useful support is exactly what we want every merchant to experience. Happy we could make things easier for you!
The size chart and recommender did not appear on the quick add slide draw. Sharky and the Kiwi size developers did an absolutely incredible job of solving the issue. Appreciate the time and effort team!
So glad Sharky and our developers could get the size chart and recommender working properly in your Quick Add drawer! Thanks for recognizing the team’s effort and for sharing such a thoughtful review.
works good, support is fast an responsive.
Nearly seven years with Kiwi means a lot to us! We’re glad the app continues to work well for you and that our team has been fast and responsive whenever you need help.
Kiwi is a great app, their customer support is next level. Ron really helped me out today!
It’s great to hear Ron was able to help you out! We’ll be sure to pass along the kind words. Thank you so much for the five stars and for choosing Kiwi!
The base app is decent, but false advertising will lead you to buying the upsell.
The translate feature clearly says "Translate your size charts and recommenders". However when you buy it and hit translate, it only translates the buttons and header.
- Content inside the size guide is not translated
- Shopify's native "Translate & Adapt" can't touch it
- Support told me you can't create per-locale Size guides, so there's no workaround
Their recommendation was to use another $40/mo translation app.
Thank you for laying this out so clearly. We’re sorry the translation feature did not meet what you expected, especially around size guide content and per-locale guides.
Our management team has followed up with you directly to review the situation, clarify the current limitations, and see how we can make this right. We’re also using your feedback to improve how Kiwi explains translation support so merchants have a clearer picture before upgrading.
- Kiwi Management team
