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Klaviyo urgently needs to take inspiration from Canva because right now the editing experience feels outdated, clunky, and honestly exhausting.I’d honestly go as far as saying that Klaviyo is one of the worst apps I’ve ever used in my entire life when it comes to editing anything. The email marketing editor is unbelievably complicated for absolutely no reason. Nothing about it feels intuitive. Every simple task turns into a frustrating, time-consuming mess.
It genuinely feels like the product was designed by engineers who never actually had to create a real marketing email themselves. The UX is terrible, the workflow is confusing, and basic editing actions feel painfully overengineered. Instead of helping you move fast, the platform constantly fights against you.
What’s shocking is that email marketing should be simple in 2026. Apps like Canva proved years ago that powerful tools can also be clean, visual, and easy to use.
I never write negative reviews about apps. In fact, this is probably the first time in my life I’ve felt the need to leave one. But the experience was genuinely that bad. For a platform this expensive and this popular, the editor is embarrassingly bad.
Thank you for sharing your feedback. A senior member of our Support Team has reached out to you directly, and we’re eager to continue working with you to better understand your experience and help move things forward.
What we love about Klaviyo, apart from being user-friendly and having great analytics, is that they regularly provide training to help us use the app more effectively. Highly recommended.
i have already uninstalled the app, it is still charging my company card for service fee
We apologize for the experience you've had with this unexpected charge, and a senior member of our Billing Support team will be reaching out to you soon.
Very clear instructions and super easy to use. Great feed back and notificaton options
We appreciate the positive feeddback, thank you!
So easy to set up. The app walks you through step by step. I love it. Has increased my flow Tremendously!
Thank you for the 5-star review. We're glad to hear the platform has been delivering for you!
"Unable to checkout. Try again later." Can't upgrade my account because of Klaviyo's system issue. Can't contact support until I upgrade. Can't upgrade because of a system error. Complete and utter joke.
We’re sorry to hear about the experience you had trying to upgrade your account. A senior member of our Support team has reached out directly. We appreciate your patience while we work through this with you.
Quite ok, but super expensive, and they think they are banking app, they ask thousand verification, difficult to use out of home ... annoying !
Amazing and simple to use for those new to Ecom and CRM
Thank you for the kind words. We’re glad Klaviyo has been an accessible and straightforward experience for those just getting started with ecom and CRM!
Love you
We appreciate the support. Thank you for the 5-star review!
Very straight forward to use
Thank you for taking the time to review! We are so glad to hear that Klaviyo has been a straightforward and beneficial tool for your brand!
