KNO Post Purchase Surveys

We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.

Adding KnoCommerce to our store has been a complete game-changer. Surveys have been such a crucial tool to truly understanding where the customer is during their buying journey, or even where they are in their life in general. This info helps us shape and create a better experience overall through our ads, emails, SMS, website, and everywhere else. The team is absolutely incredible and super helpful.

I also love the fact that KnoCommerce integrates with TripleWhale. Not only are we getting invaluable first-party data in the backend, but we're also closing in the gap on everyone's favorite topic, attribution.

A vital app for any bootstrapped or data-driven company.

Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions.

Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".

Kno has been a game changer for me even as a small business with not a lot of orders... (YET!) ... here's why:

It's helped me as a bootstrapped brand owner better understand where my customers are coming from, why they like my product, and what almost prevented them from buying so that I can continue to scale my business efficiently and offer a wonderful customer experience.

Being solo with a full-time job, automation is what allows me to move my business forward, and with integrations into Klaviyo I am able to trigger flows based on responses and the ability to drive action at the end of my survey is huge. Whether it's to get more social followers, brand ambassadors, word-of-mouth referrals, or UGC (via Bounty)... KNO has made it incredibly easy to stay lean and efficient with my brand and ad spend with all of the insights and capabilities.

Probably my favorite app on the app store! Here are a few reasons why:
1. Seamless install/integration - very quick set up! Nothing worse than downloading an app that takes hours to set up.
2. Phenomenal customer support: Jeremiah (who's actually the CEO) has gone above and beyond in answering my questions and even adding a few features that I requested. Love to see CEO's managing their support and suggesting best-practices.
3. Game changer for segmenting in Klaviyo (or whatever email software you use). I've learned SO much about my customers that I never knew - all because of the survey!
4. Beautiful integration on order confirmation page and great response rate.
5. Understanding your customers is CRUCIAL for increasing LTV - KnoCommerce makes this possible. Overall, couldn't be happier with this app! It's helped me tremendously with tailoring post-purchase emails to the specific customer persona. Would give more than 5 stars if I could!!

Great new attribution platform on the market. Attribution can be difficult to nail down unless you have expensive software. Running a post-purchase survey literally asking your customers how they heard about you is a very direct and personal way to know which of your marketing efforts are working. We've been able to take the results from the survey and double and triple down on marketing efforts. A couple things I really like about this app are the ability to run multiple surveys at once (first time or returning customer) and the ability to integrate with Klaviyo. Jeremiah and the support team have been fantastic and super helpful in setting up and clarifying my survey results. Kno app also has the ability to ask multiple questions in the same survey and provide a call to action on the survey final thank you page. Getting amazing insights and results from this simple install and setup. Highly recommend installing this app and setting up your first How Did You Fist Hear About Us survey and learning more about your customers journey.

Muy buena aplicacion , facil de manejar , perfecta para la etapa en la que estamos =)recomendada

great support from the team as we prepped for our launch at k2o, excited to see how the knocommerce data helps drive our decisions in the business!

great tool, easy to work with

KnoCommerce has been an incredible asset across our five Shopify stores. The platform is easy to use, highly flexible, and delivers the kind of zero‑party data and attribution clarity we simply couldn’t get without a post-purchase survey.

What truly sets KnoCommerce apart is their team. Their commitment shows in every interaction, from demos to monthly check‑ins. They don’t just provide a tool; they are a partner invested in our success.

We’ve gained clearer insights, stronger segmentation, and better decision‑making across all our brands. If you’re serious about understanding your customers and improving your marketing performance, KnoCommerce is a must‑have.

Highly recommend.