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very helpful platform to manage your shopify feed. we use it daily to sync orders between marketplaces. the app is very user friendly and the support is top notch!
We’ve been using Koongo to manage our marketplace integrations and it has made the whole process much easier and more efficient. The platform offers a lot of useful options for managing products, prices and orders across different marketplaces.
What we appreciate most is the support team. They are always helpful, responsive and willing to explain things clearly whenever we have a question or run into an issue. It’s great to know that there is someone who can quickly help when needed. Overall, we’ve had a very positive experience with Koongo and would definitely recommend it for marketplace management.
Koongo offers many possibilities for managing marketplace integrations, but our recent experience with the bol integration was frustrating.
A repricer that was set to Monitoring Mode turned out to still block updates to our active offers due to MinimumPrice errors. As a result, an important change to our delivery promise was not correctly sent to bol. For a small business without its own IT department, hidden technical dependencies like this are extremely difficult to identify.
It also took some time before support focused on the actual issue. Eventually, Pavel identified the cause, disabled the repricer, and ensured that the synchronization worked correctly again. He certainly deserves credit for resolving the issue.
My main recommendation for Koongo is greater transparency. Features in Monitoring Mode should not block critical updates without a very clear warning. Issues that can affect seller performance or even the status of a marketplace account should be flagged proactively and much more visibly.
Koongo is a powerful platform with good technical support once the right issue is identified, but usability, transparency, and error reporting could be significantly improved for small businesses.
A comprehensive marketplace integrator and a very helpful tool to manage product feed. Koongo is very user-friendly and the support is great.
Very useful app if you're selling on marketplaces.
The support team is really helpful once you need any assistance.
Great support team, We had many issues in the beginning but the customer service is top notch!
Perfect for selling on marketplaces. Team is helpfull if facing any issues.
Great app, perfect service
Sin duda, la mejor aplicación para conectar marketplaces. Las personas de soporte son realmente útiles. Actualización: He ido aumentando el número de canales/tiendas en los que vendo y siempre han sido de gran ayuda resolviendo rápidamente todos los fallos que he ido cometiendo.
Thank you for the feedback and for continuing to grow with us. It’s great to hear the app has been helping as you expand to more channels and stores, and that the support team has been there to assist quickly along the way.
Great integrator to sell in Marketplace! What is more valuable is the customer service, and they have in the team Raül that is such a great professional.
Thank you for your feedback! We’re glad to hear that Koongo helps simplify selling on marketplaces. Reliable integration and efficient product data synchronization across multiple sales channels are exactly what we aim to deliver.
It’s also great to know that the support experience has been valuable. Providing responsive and professional assistance is an important part of helping businesses successfully manage their marketplace integrations and keep their product data feeds running smoothly.
