Koongo: Sell on Marketplaces

Koongo connects our Shopify store to Zalando and Spartoo. When we had a problem with a brand exclusion rule, Carlos from the support team found the cause quickly and explained it clearly, step by step. Very helpful and responsive support. Thank you!

very helpful platform to manage your shopify feed. we use it daily to sync orders between marketplaces. the app is very user friendly and the support is top notch!

We’ve been using Koongo to manage our marketplace integrations and it has made the whole process much easier and more efficient. The platform offers a lot of useful options for managing products, prices and orders across different marketplaces.

What we appreciate most is the support team. They are always helpful, responsive and willing to explain things clearly whenever we have a question or run into an issue. It’s great to know that there is someone who can quickly help when needed. Overall, we’ve had a very positive experience with Koongo and would definitely recommend it for marketplace management.

Koongo offers many possibilities for managing marketplace integrations, but our recent experience with the bol integration was frustrating.

A repricer that was set to Monitoring Mode turned out to still block updates to our active offers due to MinimumPrice errors. As a result, an important change to our delivery promise was not correctly sent to bol. For a small business without its own IT department, hidden technical dependencies like this are extremely difficult to identify.

It also took some time before support focused on the actual issue. Eventually, Pavel identified the cause, disabled the repricer, and ensured that the synchronization worked correctly again. He certainly deserves credit for resolving the issue.

My main recommendation for Koongo is greater transparency. Features in Monitoring Mode should not block critical updates without a very clear warning. Issues that can affect seller performance or even the status of a marketplace account should be flagged proactively and much more visibly.

Koongo is a powerful platform with good technical support once the right issue is identified, but usability, transparency, and error reporting could be significantly improved for small businesses.

A very effective platform; they are always up to date, and their customer support is highly professional.

A comprehensive marketplace integrator and a very helpful tool to manage product feed. Koongo is very user-friendly and the support is great.

Very useful app if you're selling on marketplaces.
The support team is really helpful once you need any assistance.

Great support team, We had many issues in the beginning but the customer service is top notch!

Perfect for selling on marketplaces. Team is helpfull if facing any issues.

Great app, perfect service