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In base alla valutazione
Great customer care. Carlos ofter supports us with the issues occurred.
This APP is crucial for our workflows as it lets us work smoothly with many marketplaces.
Our support team is always here to help when issues come up. It’s also great that Koongo helps you manage multiple marketplaces and keep your workflow running smoothly.
Great app! and the support is even better, I had a problem and they support me step by step, a big thank you goes to Carlos Angulo and the team.
Thank you so much guys.
Thank you for your review! It’s good to know the app and support met your expectations. Our team is always here to help and guide users step by step whenever needed.
We discovered Koongo and we must say that we can no longer do without it. Very versatile application and adaptable to the needs of the business. The customer care and help we have received from the team has been absolutely exceptional. Great!
Thank you for your feedback! We're glad to hear Koongo has become an essential tool for your business and that its flexibility meets your needs. It's also great to know you had such a positive experience with our support team.
The best integration you can find. I have the Zalando integration and everything is great, easy to integrate and the product mapping is great. The integration also supports tracking code for both primary and return shipments. Furthermore, the team is always friendly and ready for any request, they will solve any type of problem for you.
Thank you for the great feedback. We're glad the Zalando integration is working well for you and that the product mapping and shipment tracking features have been useful. We also support both Zalando Partner Program and Zalando Connected Retail, including all fulfilment methods automatic shipping document support.
The terminology and UI from this app could be improved a lot. On a weekly basis i have to contact them in order to understand certain functionalities like 'Order Sync'. Also their documentation is missing important information what makes it a lot harder to setup your store with Koongo. Overall not that happy and considering other apps instead of Koongo.
Our goal is to make it easier to manage product feeds, sync orders, and connect to multiple marketplaces. We appreciate your feedback and take it into account as we continuously improve the UI, clarify terminology, and expand our documentation to enhance the overall user experience.
L'application marche parfaitement avec Amazon. On avait juste un problème de reconnaissance des variantes de nos articles sur la marketplace d'Amazon : toutes s'affichaient en "neuf" au lieu de s'afficher en "neuf" ou "d'occasion". Le service d'assistance a réussi à reprogrammer ce qui devait l'être et enfin ! une application intermédiaire entre notre boutique Shopify et la marketplace d'Amazon fait le "job" à 100% sans que l'on ait à intervenir. Ça fait plaisir et ça fait gagner (beaucoup) de temps !
We’re glad to hear that the app is working perfectly with Amazon and that the issue with variant recognition was successfully resolved. Proper handling of conditions and variations is essential for accurate Amazon listings, and we’re pleased we could adjust the setup to ensure everything displays correctly.
The best application for integration at the moment. A large number of platforms for connecting, the ability to create a custom feed, excellent support service. 5/5 without a doubt.
We’re glad Koongo meets your expectations with its wide range of supported platforms and the flexibility to create custom feeds. Providing reliable support and giving you the tools to connect wherever you want to sell is exactly what we focus on.
Sin duda, la mejor aplicación para conectar marketplaces. Las personas de soporte son realmente útiles. Actualización: He ido aumentando el número de canales/tiendas en los que vendo y siempre han sido de gran ayuda resolviendo rápidamente todos los fallos que he ido cometiendo.
Thank you for the feedback and for continuing to grow with us. It’s great to hear the app has been helping as you expand to more channels and stores, and that the support team has been there to assist quickly along the way.
Doenst work at all !
For each sale channel you need years to speak with customer support and they answer once daily and you must fix with them each channel which doesnt work at all !
I was use for years and I wrote over 1500+ emails with their customer and when we solve problem, new problem appear. This app change variants ad make them separated and system publish each variant separetly !
I used it for Wish and Amazon and this was horrible experience !
Also when Wish charged penalties, this app made me errors which costed me over 240$ in penalties !
Avoid this app at all ! I asked for refund and they didnt gave me it ! They present that Koongo has integration with marketplaces, but when you try it this doesnt work !
We're sorry to hear about your experience and surprised by the change from your previous 5-star rating. You've been a seasonal Koongo user for several years, repeatedly installing and uninstalling the app, and during that time, we’ve provided multiple trial periods, regularly reviewed your store data and implemented custom rules to ensure your product data met the specific requirements of marketplaces like Wish and Amazon, without requiring manual adjustments from your side.
We’ve always aimed to offer hands-on support and continuous assistance, responding promptly to your inquiries. Unfortunately, it seems we didn’t receive a response from you on several occasions.
We truly appreciate your feedback and the opportunity to improve our service.
Ottimo servizio, assistenza perfetta.
We're pleased to hear that you’re happy with both the service and the support. Feedback like this is always appreciated and motivates us to keep improving.
