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Stellar customer service with a capital S! The Koongo team really take their time to get to the bottom of problems you encounter.
We’re proud to hear that our support made a strong impression. Our team is committed to thoroughly investigating every issue and providing reliable solutions, so your product feeds and marketplace integrations run smoothly.
could not offer support for a new customer as could not be bother to support, tried for 2 days with little help, would not recommend
We are sorry to hear about your recent experience with our support team. To ensure the necessary level of assistance, we require scheduling calls for non-urgent matters at least 24 hours ahead. If you wish to re-connect your store, we can arrange a meeting for tomorrow. We look forward to the opportunity to meet your expectations in the near future.
Great app to connect to a wide variety of marketplaces. Support are INCREDIBLY helpful to make changes and resolve any issues we may have
Thank you for your great feedback. We’re glad Koongo helps you connect to multiple marketplaces smoothly. We always aim to go beyond standard plan limits to ensure your integrations run flawlessly and your business continues to grow.
If you look for a feed marketing tool this app is what you need! Easy to setup and great support! I use it for bol.com and Amazon. Perfect app !
Great to hear Koongo is working well for your bol.com and Amazon integrations, and that the setup and support met your expectations.
We truly value long-term partnerships and look forward to supporting you and your growth for many years to come.
It takes a bit to get the know the tool. Once onboard, the tool is really simple to use! When you get stuck, there is a great support to cover you!
There can be a learning curve at the beginning, but once set up, Koongo is designed to be simple to use. Our support team is always available to help whenever needed.
The app works fantastic. Rally big tool. And, amazing support, even in Czech language, which is simply perfect. I recommend absolutely. Thank you!
Thank you for the great review! We’re really glad to hear that Koongo works well for you.
We especially appreciate your kind words about our support team. Providing fast and helpful support is very important to us, and we’re happy it made your experience even better.
Super application! Dès qu'il y a une erreur, le support est réactif! Personnalisation en fonction des besoins. SAV au top réactif et professionnel!!
It’s great to hear you value the responsive and professional support. We’re also pleased that the customization options help adapt Koongo to your needs.
My experience of this app and support was nice. It was, because at the moment I don't need any .xml files, but if I needed again I will use this app.
Thanks for your kind words, support is a top priority for us, and we’re always here to help when needed. We provide product feeds that meet marketplace requirements in XML, TXT, CSV and JSON formats, so whenever you need them again, everything is ready to go.
Very good app. and very good support. helpfull and quick and answers are written in an easy understanding language without too many geeky explanations.
We always aim to provide quick, helpful answers in a clear and easy-to-understand way. Thanks for your comments!
App that works pretty fine. They really help making every development necessary on their side to optimise the connection between brand-marketplace as much as possible.
We appreciate your feedback. It’s great to know the app is performing well for you and that the efforts to improve the connection between your brand and marketplaces are making a difference. Thank you for sharing your experience.
