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Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-)
Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store.
The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.
Hi,
I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration.
In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform.
In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning.
Kind regards,
Great app for Czech market, carefree export for Heureka.cz. Fast and helpful customer support in English and Czech.
We’re pleased to hear Koongo works well for the Czech market and that exporting to Heureka.cz runs smoothly. It’s also great to know our fast support in both English and Czech was helpful.
Fast customer support and everything works! Great app if you need to sell on marketplaces. Easy and good documentation also.
Er is geen betere! Wij hebben als Zenxstore alles geprobeerd maar Kongoo is super snel en betrouwbaar. Heb je hulp nodig? Zijn ze erg snel! Niet Channable, Effectconnect of Etalize etc. Nergens voor nodig als je Kongoo hebt! Veel voordeliger ook
AMAZINNGGGGG after loosing a lot of money on Channable (they even blocked me without any reason and ended up loosing sales) and all other difficult platforms, finally found this great tool. Very friendly and helpful staff!
We’re happy to hear that after trying other apps, you found Koongo faster, more reliable, and easier to work with. Unlike more complex and costly solutions, we focus on stability, transparent pricing and responsive support that’s actually there when you need it.
We have wasted literally hundreds of hours trying to get this app to work on our own and with their help. It sets up OK but the product filters and category mapping keep changing over time on their own. This is a huge problem if you have automatic downloads to your merchant center. They did assign an agent to our problem but they could never figure it out. Today, rather than spending my time redoing all our feed filters and category mapping again, I am looking for a new app.
We regret to hear about your experience. The app does not change filters or any mapping automatically. We can investigate further to determine what triggered the modifications, please reach out if you'd like to re-connect your store to Koongo.
Ottimo servizio, assistenza perfetta.
We're pleased to hear that you’re happy with both the service and the support. Feedback like this is always appreciated and motivates us to keep improving.
Works flawlessly and the support is insanely fast
It’s great to know the app works smoothly for you and that our support team responds quickly when needed
Ottimo servizio! e ottima assistenza clienti!
We’re very pleased to hear that you’re satisfied with both the service and the customer support. Providing a reliable platform together with responsive assistance is something we always strive for. Your feedback is greatly appreciated.
This helps me big time, I am glad I found Koongo!
We’re happy to hear Koongo is helping you. Our goal is to make it easier to grow your business, reach more sales channels, and increase sales with efficient product feed management. We appreciate your support.
Very handy. Support is super helpful.
Thank you for the nice feedback about our support.
