Kount

So far I haven't even been to install the Kount Essentials app, and have had no luck with their Support.

The app here on the Shopify app store seems to install Advanced, not Essentials, which can't be activated without an API.

When I reach out to Support - either through the Support link to the left here, or via the Support link in the app, the agent seems to know nothing about the Essentials app and bounces me off to someone else who equally isn't aware of the app.

The latest is I got told I need a contract and someone would contact me shortly. That was a week ago. And Essentials is not meant to require a contract anyway.

We have been using Kount for a few years now, and we couldn't be more pleased with their product and their support team. We have been working with Olaia, and she's one of the best account managers we've ever had the pleasure of working with. We've tried a few different preventative fraud platforms in the past, and nothing compares to the capabilities that Kount provides. Our fraud has been significantly mitigated since signing up with Kount, and we plan on partnering with Kount for years to come.

Our company has been using Kount for a year and overall we are satisfied with the service. Number of fraud order that we have to manually check is significantly down and the ability to modify the rule set is amazing.