Kwik COD & Checkout

I've been struggling since day 1, the support is a ghost, which doesn't care even if the customer is willing to pay for the automation services. There is a lot of data discrepancy which these people do not provide any solution, rather give vague replies and most of the times do not even care to reply. I'm trying to find a better alternate and as soon as I get, I'll knock them off my store.

*****

I have wasted my 10 days on this app. seriously there onboarding team is ridiculous. I have install the app and faced some issue in KYC process. For that I have raised a ticket. And shared my all the detailS. And it's bean 10 days and i have kept on receiving message that "our onboarding team will connect you shortly". And yet they have not connected me. And simply they are westing my 30 days free trial. And yesterday again i have received message saying "provide me your details again". so this how they wast our 30 days free trail... And for (Kwik cod reference ) this is my ticket id #198710...

Unable to remove from my store, having issue while uploading the KYC documents ,

One of the most Horrible Painfully Slow experiences using any app till date!!!!
Especially the worst KYC activation and some strange CPV processes which takes 2-3 weeks and multiple steps, that we have never faced even with major payment gateways and other systems.

Despite approval after such a long wait we it does not work out of the box...
The app is so buggy and has no logical flow in configuring it!!
If you want to set something it is not done on Shopify Dashboard and it will redirect you instead to their dashboard, and to access it, you will have to use OTP to sign in every time you want to change something.

Also you will need to install two other Kwik apps along with this.

We've been using the app for over a month now, app works exactly as described. Shubham from the support team was also very helpful with the onboarding and ensured that all the features were enabled and working correctly.

We've been using GoKwik for a few months now, and the results have been amazing. The 1-click checkout experience has helped us reduce cart abandonment and increase conversions. Their COD confirmation and RTO intelligence features are super useful for minimizing losses.

The onboarding process was simple, and the support team is very responsive—they even helped us optimize our funnel for better performance. Highly recommend GoKwik to any D2C brand looking to scale smoothly and smartly.

Good Support Staff. All issues resolved easily. We have been using the app for sometime now. Its easy to install and has all the features you would need to run COD business. YOu can set Shipping Charges and choose what Oincodes you want to give COD.

We have been using GoKwik COD for over a year now and was working fine with whatever limited features they offer. However, over the last 2 months, we have noticed a functionality issue with cancellation of COD orders in their app with stock not getting added back to inventory even though restock option is selected. Their support staff, Ankush claimed it was not their fault and closed the ticket. After sharing more specific information and how the app should work, they realised the issue but are now ignoring it.

Time to get rid of GoKwik and look for another working app.

Initially, I had a frustrating experience with the Gokwik app due to a delay in KYC verification, which led me to leave a negative review. However, within a few hours, I received a call from Mr. Maus, who personally took charge of the situation.

He promptly coordinated with his team and ensured that the KYC setup the same day and Gokwik implementation was completed smoothly across both my websites. I truly appreciate the quick response, professionalism, and dedication shown by Mr. Maus and his team.

While the start was rocky, the way the issue was handled shows that Gokwik does care about its customers. Grateful for the support and now very satisfied with the service.