KwikPass: OTP‑login & Popups

Extremely poor service. Our RTO refund for orders from May is still pending, and the case raised on 7 August has now been pending for nearly 2 months (around 60 days).
Support agents keep passing the issue around and wasting our time instead of solving it.
May orders, 60+ days pending, and still no refund — completely unacceptable service. GoKwik management seriously needs to look into this.

Gokwik has not been able to do simple installation on our store, Their incompetence to implement simple checkout button is reflected by passing the blame on external app either pagepilot or flybundle.

They have lack of sense of urgency, migrating from sr checkout to gokwik is the biggest mistake of mine.

Very Nice Interface

We purchased Kwipass and Kwikk Engage for our two brands, and the support provided by Vishnu Teja Sir was excellent throughout the process. He was responsive, professional, and guided us properly with the setup and integration requirements.

His prompt assistance and dedication made the entire experience smooth and hassle-free. We truly appreciate his support and would highly recommend him to anyone looking for reliable service and assistance with Kwipass and Kwikk Engage.

Thank you, Vishnu Teja Sir, for your outstanding support!

The service itself has potential, but the support experience has been disappointing. I’ve been stuck on an issue for over two weeks without a proper resolution. Hoping they improve their response time and customer support quality.

Excellent customer support, very quick reply time to resolve concerns of customers. App is very user friendly, admin panel navigation is also easy to understand for executing the requirements.

We’ve seen great visitor identification results with Kwik Pass, which has really helped boost our business. A must-have for all E-Commerce Brands. Special thanks to our AM Riya, who has been genuinely helpful in guiding us and helping us understand the platform.

UPDATED REVIEW

Only updated as correct direction and guidance received from Tousif B from onboarding team.

To all those who are thinking to onbaord first get your facts checked about the insights and services to expect.

-1/5 — Very Disappointed with the Onboarding Team

My experience with KwikPass has been extremely disappointing, especially when it comes to their onboarding process and communication. The onboarding team is slow to respond, and when they finally do, their answers are unclear, incomplete, and far from helpful. Instead of guiding us smoothly through setup, they left us confused and waiting for days at a time.

For a service that claims to improve customer experience, their own internal communication is shockingly poor. The lack of urgency, clarity, and support made the entire onboarding process frustrating and unnecessarily time-consuming.

Overall, the onboarding experience alone is enough for me to not recommend this product.

KwikEngage has truly revolutionized how we interact with our customers. The WhatsApp automation is seamless — from cart recovery and broadcast campaigns to instant order updates, every feature works efficiently and delivers real results.

A special appreciation to Rahul Kumar from the KwikEngage support team for his outstanding assistance throughout the setup and integration process. He was consistently responsive, knowledgeable, and solution-driven, ensuring every query was handled with clarity and care. His professionalism and proactive guidance made the entire onboarding experience effortless and productive.

Kwikpass is a game-changer! The one-click login feature is brilliant and has seriously sped up our checkout process. Their support team is also incredibly fast and responsive—a truly essential app for any Shopify store.