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We had an issue come up and within minutes of contacting support, Langify was troubleshooting and knew exactly how to fix the issue. We've been using Langify for a couple of years and the support is always great. The app handles translations just as it should and gets the job done.
I love the idea of the app, the support team was very helpful and it has great potential. Just need some optimization, not so user-friendly yet. I feel bad for bothering the developers all the time - with optimization user could do changes easily by themselves. Will keep the review updating!
Amazing app ! You can translate every single items of your store: pictures, product description, metadescription, custom, etc. The support is amazing and very helpful if you have any questions. They answer very quickly. Definitely an app that I recommend for everyone who wants to expand international !
Easy to use App, the dashboard is intuitive, the translation is of quality (English from French), and it is easy to alter whatever is needed via the dashboard. Best of all the support team is amazing, super available (not sure if they are even sleeping!!) and really helpful. I totally recommend this app!
This app works great, and above all, they have amazing customer service. It's the third translation app we've tried, and we've finally found one that's easy to use with no bugs or app issues. Anything we can't seem to figure out for ourselves is always fixed by their team within a few hours. Highly recommend!
I love this app - easy to use and navigate even when you're working on multiple translations simultaneously. The customer service is just off the charts - they respond even Sunday evenings and follow up instantly with solutions. I don't mind paying for subscription apps if the customer support is as outstanding as this.
Terrible customer support. The translations of our main market are down for 3 weeks due to a technical issue on Langify side. The customer service takes too long to respond to a critical topic that was even caused by an update on their side. We are losing business and they don't seem to even care about answering back after reporting the issue 4 times.
Best support team on Shopify App Store! A few points for app improvement. Duplicated translations, slow loading speed in Asia, static content needs to be resaved manually every time whenever there's any page changes, no bulk removal for custom content (we rely on custom content A LOT in version 1). Would be a 5-star app if all these points are improved.
The app itself takes some time to understand and it will most likely not work from the beginning. You will probably ask yourself why is he giving 5 stars then? Well, the support just nails it. They solved all issues within 1-2 hours of me writing them a mail.. No matter at what time. Awesome support deserves awesome feedback! Now everything works smoothly
We are still working with the app and it takes time for sure. This is the only translation app we have worked with and again and again if something is not working their customer service has been of speedy assistance ! Very easy to understand and always service minded. A HUGE help for someone who is not used to working with hard coding. GREAT customer service - this truly makes a great difference :)