LayoutHub ‑ Easy Page Builder
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Found out the function I wanted, needs to be done on the paid version. Wouldnt have known if I didnt speak to rep.
Dear Lovedomart,
Your review is from quite a while ago, but we’re so happy to see that your store is still up and running, we truly hope your business is going great.
I also want to take a moment to apologize that, back then, the app’s features and plan details may not have been as clear as they should have been, and our support wasn't yet at the level you deserved.
Since then, I’ve come on board as the new Customer Success Manager and rebuilt our support team from scratch. We've taken feedback like yours to heart and invested in training a new, highly knowledgeable team who are here to provide friendly, personal support every step of the way. We've also been making significant updates and improvements to the app itself.
We’d really appreciate the chance to support you again sometime soon. I’m confident you’d notice a big difference in the way we do things today. Thank you for helping us grow, and we’d love to show you what we can do for you in the future.
Warm regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
Made my website look so much better! Customer service is quick and responsive as well. Very helpful and useful app overall.
Very easy to use interface and most incredible customer support!! You can live chat with them and they are super helpful in answering any questions or resolving and issues you might have!!
This app has helped us totally customize the user-experience in a way that a general theme would not allow. There has been a bit of a learning curve, but the support team is amazing and super-helpful!
The customer service for this app is horrible. Even on a paid plan, they take days to respond and don't fix issues. Very difficult to communicate with them and often their layout pages do not work. I would not recommend.
Hi Kim, we really apologize for this bad experience but you see, this is a problem with our live chat system and we are trying to set it up for you and sometimes it is out of our reach. . I think leaving a review unrelated to the product is not fair, anyway I am really sorry and hope you allow us to serve you as soon as possible.
Thank you and regards
Not only does this app perform exactly as promised but the support team (shoutout to Dilys & Maria) being it is outstanding! We using multiple apps for our Shopify store; LayoutHub Easy Page Builder has by far offered the best speed and efficiency of support.
I'm not a tech person at all! But Layout Hub is super easy to use and the pages look great! If ever I get stuck or need to make a small tweak to a page...customer service reps have been available and super helpful! Shout out to Caroline who helped me most recently.
Awesome App. Been a long time user of this. Extremely simple to use compared to other "page builder" apps. I needed help for a minor issue, wait que said "41 minutes", but I think it was less than 41 seconds and I got help from Saul. Quickly figured out the issue and it was resolved. Highly recommend!
This app is good if you are a beginner to Shopify and you want to make a decent looking website. There is not a lot of customization you can do with the individual sections they give you without paying, but overall user experience is good and I really like the customer service that comes with their chat-room.
Dear MicroClimate,
I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder.
Although your review was quite some time ago, we noticed that your store is still active, and we truly hope your business is doing well!
First of all, we’d like to sincerely apologize for the disappointing experience you had with us in the past. That period was under a different Customer Support team, and unfortunately, we did not live up to the standard you deserved.
Since then, I have taken on the role of Customer Success Manager and built a completely new, well-trained support team. We’ve invested a lot of time into training our team with the knowledge and skills they need to ensure every customer interaction is helpful, friendly, and valuable.
Your feedback, along with that of many other customers, has played a big role in these improvements. On top of this, we’re also making significant upgrades to the product itself, so we’d truly appreciate another chance to show you the new and improved LayoutHub experience.
If you ever decide to give us another try, we’d be honored to support you again and demonstrate the level of service and value that you deserve. Thank you so much for your past support, and we wish you continued success with your business.
Warm regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
App allows you to rapidly accelerate your page designs. It's worth the cost to get your designs to market quickly. Support is excellent and prompt. I wish it had a bit more to it in terms of layouts. I was looking for a comparison table layout which is pretty common without any luck. There are other apps out there, but I was able to hand code one using this app as a custom section. Ability to create and reuse your sections is a nice touch. Definitely worth the cost.
