LayoutHub ‑ Easy Page Builder
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This app makes customizing our extra pages SO easy. Shopify's about us/blog pages are so basic and plain and Layouthub really has incredible easy to use features. The few times we have run into any issues, they have helped us almost instantly and at no extra charge. Caroline has helped us twice and was fantastic each time. We have 2 shopify stores and they both use layouthub. One is on the paid plan, the other is on the free one. 10/10
Edit: Garcia helped me today, 10 Dec 25, and was so sweet and helpful. Again, I cannot recommend this app enough.
If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.
Dear Perlier,
I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder.
Thank you for taking the time to share such detailed feedback. We're truly sorry for the frustration and disappointment this experience has caused you.
We understand how upsetting it must have been to be charged for a yearly plan you weren’t actively using, and we regret that our refund policy felt inflexible in your situation. While we follow Shopify’s billing and subscription guidelines, we acknowledge that this policy may not have worked in your favor, and we take full responsibility for not handling your case with more empathy and care.
We also recognize that our explanation regarding support and system maintenance costs likely came across as dismissive and for that, we sincerely apologize. Our intention was never to shift blame, but rather to be transparent about how third-party app billing works on Shopify. That said, we should have responded with more thoughtfulness and followed up with you more promptly, especially after you provided additional context from Shopify.
Although your review was quite some time ago, we noticed that your store is still active, and we sincerely hope your business is thriving.
Since then, I’ve taken on the role of Customer Success Manager at LayoutHub, and we’ve rebuilt a brand new support team from the ground up. The challenges you experienced were under the care of a different team, and we deeply regret that you didn’t receive the level of service you deserved. Over the past few months, we've carefully reviewed our workflows and invested heavily in team training to ensure that cases like yours are now handled more personally, fairly, and respectfully.
Your feedback has helped us improve not only our customer care and policies but also our product. LayoutHub is currently undergoing major upgrades and enhancements and the difference in both experience and support is something we’d love for you to see firsthand.
Although we haven’t yet had the chance to make this right, we would be truly grateful if you ever consider giving us another opportunity. It would be our honor to support you again and show you just how much we’ve grown.
Best Regards,
Cass Harper
Customer Success Manager | LayoutHub Easy Page Builder
lo mejor que podías hacer es esto atención al cliente de esta forma es una locura ,sobre todo Eddy sin palabras, el mes que viene hos pago la mejor suscripción
Hola Samuil Chakarov,
Muchas gracias por compartir tus comentarios. Me alegra saber que tuviste una excelente experiencia y te agradezco mucho que te hayas tomado el tiempo para contárnoslo. Es alentador saber que todo salió bien y cumplió con tus expectativas.
Si necesitas más ayuda, ya sea orientación, sugerencias de mejora o simplemente explorar más funciones, no dudes en contactarnos cuando quieras. Siempre estoy disponible y encantado de ayudarte.
Atentamente,
Eddy | Equipo de LayoutHub
SHeldon went above and beyond to help me and he solved my problems fast.d
Hi Roma,
Thank you so much for sharing your feedback. I’m really glad to hear that you had a great experience, and I truly appreciate you taking the time to let us know. It’s always encouraging to hear that everything went smoothly and met your expectations.
If you ever need assistance again, whether it’s guidance, improvements, or simply exploring more features, please feel free to reach out anytime. I’m always here and happy to support you whenever you need.
Warm regards,
Sheldon | LayoutHub Team
otimo aplicativo, suporte também muito atencioso!
Olá Will,
Muito obrigado por compartilhar seu feedback. Fico muito feliz em saber que você teve uma ótima experiência e realmente agradeço por dedicar seu tempo para nos contar. É sempre encorajador saber que tudo ocorreu sem problemas e atendeu às suas expectativas.
Se você precisar de ajuda novamente, seja com orientações, melhorias ou simplesmente para explorar mais recursos, sinta-se à vontade para entrar em contato a qualquer momento. Estou sempre aqui e feliz em ajudar no que for preciso.
Atenciosamente,
Anna | Equipe de Sucesso do Cliente LayoutHub
It was perfect!
Hello Garance,
Thank you so much for sharing your feedback. I’m really glad to hear that you had a great experience, and I truly appreciate you taking the time to let us know. It’s always encouraging to hear that everything went smoothly and met your expectations.
If you ever need assistance again, whether it’s guidance, improvements, or simply exploring more features, please feel free to reach out anytime. I’m always here and happy to support you whenever you need.
Warm regards,
Anna | LayoutHub Customer Success Team
I'm enjoying this app more than I thought, but the icing on the cake was the support I received from Eddy today. I'm not a coder so he was very helpful in getting me started.
Hi Robert,
Thank you so much for taking the time to share your wonderful feedback with us. We’re truly happy to hear that you’re enjoying LayoutHub and that our customer service made a positive impression on your experience.
Providing a powerful app together with reliable and responsive support is always our top priority. Your kind words let us know that we’re heading in the right direction, and they motivate our entire team to keep improving every day.
If you ever need assistance with building pages, customizing layouts, or exploring new features, please don’t hesitate to reach out. We’ll always be glad to support you and help your store grow.
Kind regards,
Eddy | LayoutHub Customer Success Team
Ottima applicazione!!Ottimo servizo
sono i migliori per qunto riguarda le applicazioni per ampliare il sito internet
Caro Bruno,
Grazie mille per la tua splendida recensione! Ci rallegra la giornata sapere che hai apprezzato così tanto il nostro Team di Supporto. Il tuo feedback ci incoraggia a continuare a migliorare per offrirti il miglior servizio possibile. Spero che potremo continuare a collaborare e contribuire a far crescere ulteriormente il tuo negozio.
Se dovessi aver bisogno di nuovo di aiuto, non esitare a contattarci.
Cordiali saluti,
Dave | Team di Supporto LayoutHub
Die App ist sehr intuitiv und benutzerfreundlich und außerdem haben sie einen super Service, wenn man nicht mehr weiter weiß.
Hallo Daniel,
vielen Dank für Ihr Feedback. Es freut mich sehr, dass Sie so positive Erfahrungen gemacht haben, und ich bedanke mich herzlich dafür, dass Sie sich die Zeit genommen haben, uns dies mitzuteilen. Es ist immer schön zu hören, dass alles reibungslos verlaufen ist und Ihre Erwartungen erfüllt hat.
Sollten Sie jemals wieder Unterstützung benötigen, sei es bei Fragen, Verbesserungsvorschlägen oder einfach beim Erkunden weiterer Funktionen, können Sie sich jederzeit gerne an uns wenden. Ich bin immer für Sie da und helfe Ihnen gerne weiter.
Herzliche Grüße,
Eddy | LayoutHub Customer Success Team
Anna was incredible! Thank you for your amazing support!
Hello Patricia,
Thank you so much for sharing your feedback. I’m really glad to hear that you had a great experience, and I truly appreciate you taking the time to let us know. It’s always encouraging to hear that everything went smoothly and met your expectations.
If you ever need assistance again, whether it’s guidance, improvements, or simply exploring more features, please feel free to reach out anytime. I’m always here and happy to support you whenever you need.
Warm regards,
Anna | LayoutHub Customer Success Team
