LDT Courses & Communities
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In base alla valutazione
Unfortunately, the support is not available, changes to course content were reversed overnight and the videos sometimes don't stream at all. The server was also down from time to time, then unfortunately nothing worked at all.
I've been waiting a long time for answers, and support is currently not available at all. What a pity.
***
This app looked so promising.
Big issues unfortunately:
- support doesn't react or exist 8/10 times.
- Videos on their server have big issues streaming
- Server is sometimes down and therefore the whole course
- Happened several times: I changed a lesson (content, another video link). Now it changed back to the old content? Please help very urgently!
I am very disappointed. I think I have to find another app :(
***
Update (Dec 2024):
- You are exposing my private data in the screenshots in your answer?
- Suppoert: I wrote 8 mails to support@ldtsoft.work in the last four weeks. I got only 1 response (telling me that I am wrong)
- Same again in this answer: Telling me that I am wrong. I switched ALL video links to a Vimeo integration. It worked properly. But it was all undone the next day and I had internal video links again. Please just don't tell me that I am wrong and don't contact me on all those issues that I have. I don't like to write this review but it was my last chance to get help on this app.
- Recommended low resolution is the answer to videos that don't play at all? Even after a 5 minute wait?
- Yes I am still on a free plan. Happy to upgrade once I need more courses and features.
- I asked you for guaranteed uptime of your server. No answer. Send me a protocol at least to narrow down on the issues. There are issues and it won't help to say there aren't.
- Happy to edit this review when you help me finally.
Hi there,
Thank you for your feedback.
Through investigation, we learned that our team has responded to your ticket multiple times. We are completely unable to reproduce your issues.
> Server is sometimes down and therefore the whole course
Our servers are not down. We have confirmed that many times.
> Videos on their server have big issues streaming
You was uploaded many large videos (> 100MB). Our app recommends you to create a lower resolution version but you didn't do it.
Screenshots:
https://i.imgur.com/LBYctUB.png
https://i.imgur.com/OtnpRu9.png
It seems like you are on the FREE plan so there is not enough storage to do that for your large videos. We recommend you upgrade your plan to get more storage.
> I changed a lesson (content, another video link). Now it changed back to the old content? Please help very urgently!
Please make sure that you have already saved your changes.
If you have saved your changes, you may need to wait a few minutes to wait Shopify clean the cache.
Best Regards,
LDT Team
*Update:
Information from our Support team that they have not received any response from you yet.
Screenshots:
https://prnt.sc/R0R3S26OI-wR
https://prnt.sc/Lz5Puy9XsKjA
https://prnt.sc/pSAFkAUAPZrz
Amazing course app for our subscribers. This app has everything we need to get our course online and ready for sale. And the best part is that it's much more affordable compared to others offering similar apps.
Great app - can we please make the support/contact email more visible? I cant find it when I need it easily thank you
I've tried several other Shopify course apps and each experience ended with a lot of dissatisfaction due to difficulty navigating the process and a terrible response time from the help desk. So far, LDT has been super-responsive, professional, and has been able to help me correct issues that were holding me back. I totally recommend LDT Online Courses.
It has everything I needxibhave been using it for a while and it is great to have such a robust course section on my website! The courses look beautiful and I can handle it all. From my shopify admin!
Excellent App to build courses with many customizations possible and features are improving by the week!
The developers were very reactive and helped us to create new functions to make our courses more intuitive and fast to build, such as bulk import. We saved hundred of hours.
After testing many Apps for building courses in Shopify, we definitely recommend this one, it's free, the support is top level and the features are great. What else could we need :)
NB: Special thanks to Cade for his patience and determination to help. He was always patient and kind to our requests.
The LDT Online Course app is a game-changer. It's incredibly user-friendly, seamlessly integrating with your store, it's a must-have for anyone serious about online education. Very easy to set up and looks professional yet easy to follow. Short after setting it up I got my first sale. Highly recommended!
This app has been working well for us. It's simple to use. customer service is quick at getting back to you which is great. I've used several online learning platforms before in Joomla and Wordpress and this one doesn't lack functionality considering it's free which is fantastic. 5 Stars
LOVING THIS APP SO FAR!!!!! everything i need for my courses!! Glad to have the option to upload my own background for certificate, do wish there were some more customizations on that but omg this is the best add on for me so far and surpasses the others that were already on the market. I only hope as they grow they can keep free and affordable options for us!
I would like to thank LDT Courses for their outstanding services! Their free plugin helped me launch our first online course. The customisation options are extensive, allowing me to customise my course exactly how I wanted. Additionally, their support team has been incredibly helpful throughout the process.
