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I found this app and decided to try the free trial period to see how it works, etc. Later, I canceled the subscription well before the automatic renewal because I decided not to use it for personal reasons. Despite the fact that the subscription was canceled, I was still charged. I wrote an email to customer support but did not receive any response. I would like to get a refund, as the subscription was canceled, but my email was never answered.
Hello,
We have received your concern regarding the unwanted charge and sincerely apologize for this incident. Rest assured, we resolve billing matters promptly.
It appears we have not received any email from you regarding this matter. For faster assistance, you may open a Live Chat with us (https://go.crisp.chat/chat/embed/?website_id=16e453e8-f0c6-490d-8be5-ff3c860d94c0), and our team will be happy to assist you immediately. If you have another preferred contact method, please let us know the best way to reach you.
We have also reached out to you twice at hallyu.store@hotmail.com, but unfortunately have not received a response. For future reference, we kindly suggest checking your spam or junk folder in case our messages were filtered there.
Also, could you let us know which address you used to reach out to us? This is to ensure you are using the correct address for next contacts.
We truly appreciate the opportunity to make this right and look forward to your response.
support ist super, ohne viel blabla , bin da technisch nicht gut dabei aber hier wird mir geholfenf
Once you get your head around some of the quirks and it's set up correctly, it works great. The support have been outstanding, very quick to reply and resolve the few issues I had (some of which were my understanding of how to use the system). Very impressed and at a very reasonable price.
The service is excellent, the support staff is really helpful.
This app has been super helpful in syncing between my website and my Etsy shop. It has saved me a lot of time in having to create listings and keep them updated across websites. Also support has been super helpful when I was have an issue linking listings. The issue was resolved very quickly.
very good app. they solved my problem with tik tok shop. specially for the German Marketplace on Tik tok.
Natalie, in chat, was extremely patient and helpful. I can't imagine trying to do the whole process without the hand-holding she provided. She was very knowledegable and very kind.
sehr sehr guter support und hat mich beim publishen meiner produkte auf die markplätze geholfen und binnen minuten eine lösung gefunden. sehr nice!
Super fast and friendly support from Tracy. With such reliable and fast support, I think I'll keep the app and work with it! Thanks
Mit LitCommerce braucht man eigentlich keine andere App mehr.
Die Lernkurve ist sehr steil aber der Support ist via Bot immer zu erreichen und wenn der mal nicht weiter weiß kommt der richtige Support. 5/5 Sterne würde ich immer weiter empfehlen.
