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This app so far has been a great integration tool for us, syncing quickly from multiple shops, and for a fraction of other apps I've used. I received help from Lily in the chat function to clear up some listing challenges I had in navigating listings on my first day. She made it easy to understand what I was missing and how to get everything loaded so I could just get back to making money.
Exceptional support experience! Harvey from the LitCommerce team went above and beyond to help us set up our Amazon listings from scratch. He patiently guided us through every required field, investigated Amazon API errors with his technical team, and monitored our listing process in real time. Setting up Amazon listings is complex and time-consuming, but Harvey made it manageable. He was always responsive, professional, and never rushed us. Highly recommend LitCommerce for anyone serious about multichannel selling.
Okay genuinely impressed with the service here. They did ask for a review but i genuinely wanted to write them something rather than just doing it because they asked.
Mona was exceptional at helping with my issue and whilst the application doesnt quite fit into the polaris style its easy to use (after some trial and error) and does exactly what I want it to do. Like, even does things that I thought it wouldn't like the template rules.
Well done guys and girls at Lit!
Five stars for the support team alone. I hit a connection error trying to link my Etsy shop during my trial, the kind of thing that usually turns into a week of copy-paste support replies. Not here. Rachel (one of their real, not AI agents) took point as they worked the problem across multiple days and multiple shifts, and every handoff was clean. Each new agent already knew the full history, so I never had to re-explain anything. They escalated it without me asking, kept me posted while they dug in (it turned out to be a bug on Etsy's side, not something they even caused), and followed up until we confirmed both of my stores were connected and working.
Rachel even walked me through getting my first import from the Etsy side linked up to make sure there were no issues after the connect was fixed.
I'm still early with the tool itself, but support is what I actually judge software on, because everything breaks eventually. These folks show up when it does.
works good Rachel is the best :) <3
Perfect & amazing Support, especially from Rachel!
This is a fantastic platform and the customer service available is top notch. If they don't have an answer they quickly escalate it to someone who can help and will do whatever it takes to get it resolved. The platform is smooth and easy to use and I highly recommend it x
Thanks Litcommerce for a great solution to channel selling - which I use for Shopify and eBay x
Great customer service ..Clear easy to understand instructions with helpful screenshots
Great app for managing multiple sales channels. Customer support has been excellent. Natalie was especially helpful, patient, and quick to answer my questions. Highly recommend.
Extremely useful integration tools and customer service! Functions well when transitioning from Etsy to Shopify if you have a lot of variations and products like I do.