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Customer Service is 5 star. Sometimes due to time difference, you will have to wait a day but normally you get your issue remedied immediately.
I found this app and decided to try the free trial period to see how it works, etc. Later, I canceled the subscription well before the automatic renewal because I decided not to use it for personal reasons. Despite the fact that the subscription was canceled, I was still charged. I wrote an email to customer support but did not receive any response. I would like to get a refund, as the subscription was canceled, but my email was never answered.
Hello,
We have received your concern regarding the unwanted charge and sincerely apologize for this incident. Rest assured, we resolve billing matters promptly.
It appears we have not received any email from you regarding this matter. For faster assistance, you may open a Live Chat with us (https://go.crisp.chat/chat/embed/?website_id=16e453e8-f0c6-490d-8be5-ff3c860d94c0), and our team will be happy to assist you immediately. If you have another preferred contact method, please let us know the best way to reach you.
We have also reached out to you twice at hallyu.store@hotmail.com, but unfortunately have not received a response. For future reference, we kindly suggest checking your spam or junk folder in case our messages were filtered there.
Also, could you let us know which address you used to reach out to us? This is to ensure you are using the correct address for next contacts.
We truly appreciate the opportunity to make this right and look forward to your response.
Once you get your head around some of the quirks and it's set up correctly, it works great. The support have been outstanding, very quick to reply and resolve the few issues I had (some of which were my understanding of how to use the system). Very impressed and at a very reasonable price.
The service is excellent, the support staff is really helpful.
This app has been super helpful in syncing between my website and my Etsy shop. It has saved me a lot of time in having to create listings and keep them updated across websites. Also support has been super helpful when I was have an issue linking listings. The issue was resolved very quickly.
Natalie, in chat, was extremely patient and helpful. I can't imagine trying to do the whole process without the hand-holding she provided. She was very knowledegable and very kind.
Buena aplicacion, despues de publicar algunos productos ya se vuelve bastante facil de usar. Y su soporte es muy rapido y amable.
I've tried other apps to sync orders and inventory. Most of them has a lot of bugs, and others are way to expensive to small business like mine.
But the best of all, the great support for any issue that you can encounter!
Well so far this app has been excellent, with excellent support. We have got as far as setting up LitCommerce templates for Shopify to Etsy. Our Shopify product descriptions rely on dynamic content (metaobjects) - LitCommerce templates seem to handle this with relative ease. We still need to fine tune our workflow internally, with LitCommerce we can see our revised workflow, flowing much better between channels. We are migrating from WP/Woo to Shopify/WP and hope to be live on the new site by the end of March. And consistent on all channels (Shopify, Etsy, Ebay, Amazon). At the beginning as with any new software there is a learning curve, but LitCommerces' is not too steep - their fantastic support team eases the way tremendously. We have yet to delve into orders, that's the next stage. But following this trend things should be fine.
Very helpful. So far, I think this is the best app available for multichannel selling. Very happy with app and more importantly, the support.
