Arvostelut (978)
Tarkenna
-
Luokituksen mukaan
I have tried other multi-channel apps, but this one seems to be the best thought out. It is highly customizable. If you try it out, take some time learning about the templates and setting them up properly before trying to send listings to other channels. Also, set your channel settings before importing your products. I found chat help to be highly competent, including clear screen shots and coaching me through my learning curve. My session with Ember tonight was exceptional. If you get slow response times, note that they have live chat hours which are primarily in the evenings, if you are in the U.S. Great work Ember and LitCommerce!
Thank you so much for your kind words! We're so glad that you're enjoying the LitCommerce Multichannel Selling app and that you have found Ember's support so helpful.
Platform integration is a real challenge so we'll always try our best to get customers go through the process as smoothly as possible. More than anything, your experience with our app matters to us, and please know that we appreciate your feedback. We'll be sure to pass it along to Ember and the rest of our team.
Thanks again for choosing LitCommerce. We are looking forward to creating many more pleasant experiences together!
Helpful, prompt, support!
Excellent app. A clean, extremly well organised dashboard and swift, knowledgeable live support. We are impressed and will be using it on multiple platforms.
Just onboarded, so I don't have a lot data yet, but the chat person was super helpful. I have a good feeling that I made the right move, but need more time to know for sure. So, 5 stars for support!
3rd Jan 2026
I have moved both Amazon and eBay off LitCommerce as Amazon just stopped syncing and I could not get it fixed quickly enough by LitCommerece. I have kept the Etsy integration with LitCommerce due to a customisation I have with them. Every 3 months they update their software and every 3 months they overwrite my customisations which causes issues with overselling (qty) and underselling (price). The std response to a critical incident is that they will fix in 24 hours. Then it's another 24 hours and then its the weekend ... Anyway, I don't recommend using this app if you have customisations. Unfortunately, I am going to have to look at moving over the next couple of months as it's just too unreliable.
*************
Until this last month - I had been extremely happy with LitCommerce. It started at the end of June 2025 (financial year end in Australia) when the ENTIRE team was away for 4 days and I had a major incident. It was eventually resolved.
Then 4 days ago - I could not import from Shopify (spinning wheel) - I have been assured it would be fixed in 24 then 48 hours then ... who knows when. I also noticed that my inventory is not being sync'd from Shopify to LitCommerce as items are sold. This was reported 24 hours ago. Despite these being critical incidents - I still have no idea when this will be resolved. I am beyond disappointed.
There does not seem to be any support over weekends or in office hours for Australia. I am Ok to wait up to 24 hours for a critical incident but then I really do need it fixed.
************
With the Shopify -> ebay integration falling away on 31/12/2022, I was looking around for another solution. I was interested to see that LitCommerce had an integration to Etsy as well which solved a more immediate problem. My units of measure on both platforms differed for quilting fabric - I sell in Fat Quarters 1 = 25cm on Etsy and 1 = 1 cm on Shopify. I contracted LitCommerce to do some custom integration for these products to keep my inventory in sync and then to import orders into Shopify as the correct UOM. It has been a long process - the platform is a little buggy - BUT - and this is the reason I gave 5 STARS - the support is fantastic. Yes, they may not be in my timezone (Australia), but I can leave a message for Ember in the chat and as soon as she starts - it is addressed and more importantly she is in constant contact with updates.
I will let things settle down and then start the process to integrate with eBay by the end of the year.
If you have patience, are prepared to test, want a low cost solution - this is the integration for you.
I had loads of questions before subscribing, but every support agent I spoke to was incredibly patient and helpful in answering them all. Natalie and Tracy were especially supportive and made the whole process much easier for me. I also really appreciate the other support agents whose names I didn’t catch — everyone I dealt with was professional, friendly, and responsive. Great customer service overall!
Great supportive staff. Real person, not a chatbot.
The support is fast and very helpful!
Pauline's support was amazing. She guided me through the steps needed and took care of my request fast!
Thank you, Pauline!
Great customer service and app
