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Five stars for the support team alone. I hit a connection error trying to link my Etsy shop during my trial, the kind of thing that usually turns into a week of copy-paste support replies. Not here. Rachel (one of their real, not AI agents) took point as they worked the problem across multiple days and multiple shifts, and every handoff was clean. Each new agent already knew the full history, so I never had to re-explain anything. They escalated it without me asking, kept me posted while they dug in (it turned out to be a bug on Etsy's side, not something they even caused), and followed up until we confirmed both of my stores were connected and working.
Rachel even walked me through getting my first import from the Etsy side linked up to make sure there were no issues after the connect was fixed.
I'm still early with the tool itself, but support is what I actually judge software on, because everything breaks eventually. These folks show up when it does.
This is a fantastic platform and the customer service available is top notch. If they don't have an answer they quickly escalate it to someone who can help and will do whatever it takes to get it resolved. The platform is smooth and easy to use and I highly recommend it x
Thanks Litcommerce for a great solution to channel selling - which I use for Shopify and eBay x
Great customer service ..Clear easy to understand instructions with helpful screenshots
Great app for managing multiple sales channels. Customer support has been excellent. Natalie was especially helpful, patient, and quick to answer my questions. Highly recommend.
Extremely useful integration tools and customer service! Functions well when transitioning from Etsy to Shopify if you have a lot of variations and products like I do.
The staff are very helpful, most functions are easy to use and navigate.
Customer support is always eager to help. Friendly and easy to work with.
Excellent communication with Nance @ Lit Commerce today. She was able to answer my queries very easily and I understood the process. Thank you Nance, you were a great help!
LitCommerce is one of the best services we've used to handle eBay listing creation and order routing. Support are always very fast and reliable!
Overall, this app provides a solid experience. It’s practical, easy to use, and helps merchants handle daily tasks more efficiently. I’d recommend it.