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Only have bad things to say about this app. I've used another app in the past for Ebay, and it worked great, was able to download 10K+ products in less than 1-2 hours, very user friendly and never needed to reach out to customer service.
Add to try another app for a new channel that we now have, and this one is a nightmare. To upload multiple products, you have to uplaod from Shopify, then upload through their templates, then uplaod to the desired channel. For 10K + products, I'm now at 3 days of upload of work.
Some download stopped at some point for no reason, and gets frozen. You then have to reach out to customer service, who solve the problem in 12 hours. So you cannot do anything by that point.
Also, the pricing mentions X$ for X number of listings. But if you list your items on 2 channels, it means that your listing will be doubling, and therefore you have to take a new subscription tier. For 10K+ products, I had to upgrade to the 20K listing because I had 2 channels. Knowing that upfront, I would have chosen another app, doing the same thing, but way less expansive.
I regret a lot taking this app, since now after all of this work, I'm considering just deleting everything and moving on to another app, as the monthly pricing is probably 5X the other available app on the market.
Choose another app.
Harvey is very patient and walk me through steps by steps to make sure I understand how to use the app and solve my issues. I've been using them for a year and so far having good experience with the app and their customer service
Barley works as it should... customer support replies fast, but its pretty much ai replies... they waste your time and run you in circles. Its been over charging me for months and not allowing me to publish any new items, just gives an error. Im paying for 1000 listings and only have 200 live.
They support just gives automated ai replies...
I wouldn't recommend this app, unfortunately. I wish it worked as it promised.
I'd had some issues with the listings not syncing. Upon using the chat function and receiving detailed and fast support from Ruby, I learnt it was all user error.
Everything is working perfectly now I know what I'm doing!
By far the best app I've used for inventory syncing between Shopify, Etsy & eBay. There a huge amount of functionality within the app and the pricing is reasonable.
FINALLY!!!! I have been searching for an app that is able to sync the variations from my Shopify to Etsy, All other apps make you add the variations for products you don't even offer, and then set the quantity to zero. Which with Shopify's variant limit, this doesn't work. This app transfers the variants you have based on the SKU. SUCH A GAMECHANGER for people with variable products.
Spoke with Phillip in support and he was awesome at understanding my needs and getting me the information I was looking for.
Everyone has been so helpful & the transition from our old integration to LitCommerce has been seamless, thanks to the LitCommerce team. Highly recommend this integration app. Any little issues I've had while setting up have been immediately resolved & the app works great.
If you are not using this service to sync up your different selling channels, you are doing it the hard way. Very intuitive to set up, their YouTube how-tos are excellent.
Whilst I was playing around, Alayna from tech support dropped in and asked if she could be of assistance. At first, I thought it must have been an AI bot. But no, Alayna was a real person, and she went through my eBay set up and found a couple of errors I had made and answered a query I had about a setting.
It is hands down the best service I have had with anyone online for a long time. I wish more platforms did this. What a difference it has made to my experience and the frustrations I did not need to go through just by the simple act of asking if I was okay and if I needed any help.
Thank you, Alayna.
I will upgrade to the paid plan as soon as I have my products sorted.
I have been using LiCommerce to connect my UK Amazon shop to my Shopify store to control live inventory and it works brilliantly. I recently needed to add more Amazon stores for other countries and the support team showed me how to do this and answered any questions i had ina very clear manner with screenshots showing me exactly where to go. In summary this is a great App with great support
After using LitCommerce for a few months I can report that it is a very helpful and affordable inventory/price sync tool, which also helps show orders awaiting shipment, and can even sync tracking for some platforms (though, not Amazon due to Amazon limitations).
The tool has an orderly interface and is fairly easy to understand and setup even without reading documentation. Even more, their technical support team is great. They are very helpful, responsive (though you may need to wait a short time for the opening hours, which do not match up perfectly with USA Eastern, so occasionally you will get follow up email overnight). I have had a few problems where they took ownership for resolving a technical issue and they actually followed up with me on how the issue was resolved. How often does that happen these days? I would especially like to thank Rosalie, Mona, Racheal, Harvey, and the rest of the LitCommerce technical support staff members. All are very friendly, they speak English exceptionally well, and have helped greatly.
The app functions well overall, though it can occasionally be a bit confusing due to the different configurations required to get everything working exactly as desired. However, their customer service team has been outstanding—responding promptly to all my questions and resolving any issues I’ve encountered. Great integration and an excellent help center!