Reviews (8)
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Worked well one time but I had to make some changes to my delivery settings and then it prevented all addresses for being deliverable. Took several hours of time with Shopify support to figure it out.
Hi there!
Thank you for your feedback!
First of all, we’re truly sorry that you had such a stressful experience, especially since it took several hours to resolve with Shopify Support 😔
Unfortunately, you didn't get in touch with us, so we weren’t aware of the issue at the time and didn’t have a chance to review your store setup or investigate what exactly happened. Since delivery settings can involve several connected parts, it’s hard for us to say for sure what caused the problem without seeing the details.
We'd be really grateful if you could share some details about the problem by responding to the letter we've sent.
And please let me assure you that we're always around to help. And in case you ever have any questions or difficulties with any of our apps, just drop us a line at support@nexusmedia-ua.com.
Best regards,
Tanya | NexusMedia Support team
Awesome service! I had an issue and got a response within an hour. Full on support that is so lacking with software these days. Real humans! Special thanks to Kateryna, Mykola, and Alyona!
Hi!
Thank you so much for your wonderful review! 😊
We truly appreciate your kind words and are very happy to hear that you had a great experience with our support. Providing fast, helpful, and human support is something we really care about, so your review truly made our day!
If you ever need any help, our 24/7 support team will always be happy to assist! 🙌
Best regards,
Alyona | NexusMedia Support team
A very easy-to-use Pickup Time setting software that can help us better manage customers' pickup time. Their customer service response was very prompt and they were able to quickly adjust the software settings according to my requirements. This software is the best pickup software I have found so far. I recommend everyone to download and use it.
Hi,
Thank you for the excellent feedback on the app and our team work. We highly appreciate your recommendation - it's really important to us!
If you need further assistance - feel free to contact us. We are here 24/7 to help you and your business.
Warm regards,
The NexusMedia team.
Even though the app came with a specific section that was not necessary for my store, they supported very quick on disabling the code not needed. Their engagement and support team are amazing. Thanks their development team for engaging so great on this matter.
Hello,
Thank you for taking the time and giving us such awesome feedback. We highly appreciate it!
If you need any further assistance with the TakeOut app or any other our app - contact our 24/7 support team. We'll do our best to help you.
Best regards,
The NexusMedia team.
fantastic application, simple, intuitive, complete with everything you need to sell more.
Their technical support is really great!
Super efficient and professional. TOP TOP TOP
Im so happy with this app, excellent app, works perfectly, and the support is awesome they answer veri quickly
Hi there,
Thank you for your feedback. We'll add ability to contact our support team from within the app ASAP, but you could easily reach us from the listing page in the AppStore (Send message link in the Support section) or just contact us directly by email support@nexusmedia-ua.com.
As for the app translation, we're working on that feature right now and it will be added soon. But meanwhile, we could customize the app for you and change any text or label you need. So please feel free to reach us by email support@nexusmedia-ua.com and we'll do our best to make the app fit your needs.
Thanks,
Takeout team
Wonderful app. The customer can clearly choose from the given options how the order should be deliverd (via parcel or local delivery or pick up).
Customer service from Nexus Media is very helpful and they are very happy in customizing and improving the app. Very appriciated.
need a lot improvement...
