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After several months of using Locales.ai, we're very satisfied with the results. The translations are accurate, the interface is easy to navigate, and managing multiple languages has become much simpler for our team.
Like any AI translation tool, we still review some product descriptions and industry-specific terms, but the amount of manual work required is minimal compared to translating everything ourselves.
Overall, it has saved us a significant amount of time and helped us launch new language versions of our store much faster than expected.
Hi Acegolfs,
Thank you so much for taking the time to share such detailed feedback — we really appreciate it.
We’re very happy to hear that Locals.ai has helped your team reduce manual translation work and made it easier to manage multiple languages across your store. It’s especially great to know that it’s helping you launch new language versions faster than expected.
We also really appreciate your note about industry-specific terminology — this is an area we’re actively improving to make AI translations even more accurate in real e-commerce use cases.
Thanks again for your trust and support!
Best regards,
Locals.ai Team
The translation quality is by far one of the best we’ve seen, much more accurate than other apps we’ve tried. There are still a few issues here and there, but the team is super responsive and actively working with their engineers to fix things. Great support and promising updates.
Thanks a ton for the shout-out! Hearing that our translations are standing out among the crowd absolutely makes our day. 🚀
We totally get that a few hiccups still pop up here and there—language is wild like that—but rest assured, our engineers are on it, brewing up some magic fixes as we speak. ✨ If you spot anything funky or have a wish-list feature in mind, just holler. You’re helping us level up with every note you send. 🙌
Thanks again for the love and the stars. Stay tuned—more awesome updates are right around the corner! 💙
Lewis and Locales.ai team
Amazing app and team behind it! It's a must have to translate your store super quickly and efficiently. Translations are way better than any other app you can find and the price is actually really affordable.
Many thanks to Lewis and David for all the help and making something custom for my store.
We’re happy to hear that you’re enjoying the app and finding it valuable for translating your store quickly and efficiently.
It was a pleasure to assist you, and we’re glad it works just as you wanted, ensuring your users can select and see the correct language seamlessly. Your feedback truly motivates us to keep improving and delivering the best experience possible.
Lewis and David
Very good tool and thanks to Selina, amazing customer support, highly recommend !
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our App. Your recommendation means a lot to us, and we look forward to continuing to support your success. If there’s anything else we can do to help, please let us know!
Yours,
Selina and Locales.ai team
Simple to set up and use application. Perfect for the expected work. Responsive and efficient customer service.
Thank you so much! We’ll keep up with the good work💪
Best regards,
Selina and Locales.ai team
I’d like to thank the Locales AI team, especially Lewis, for their prompt and professional support. The display issue on our site has been fully resolved, and everything is working perfectly now. The service was quick, and the communication was clear. I highly recommend this app and the team for their excellent technical support!
We’re thrilled to hear that you had a great experience with Locales.ai and that the display issue on your site was resolved to your satisfaction. It was our pleasure to help address the consistency between translations, which ultimately resolved the display issue.
At Locales.ai, we are dedicated to providing accurate translations powered by GPT-4, ensuring your store delivers a seamless and professional experience to your customers.
Your recognition of our team’s effor truly means a lot to us. Thank you for recommending us, and we look forward to supporting your success in the future!
Best regards,
Lewis, Nico and The Locales.ai Team
Super application permet d'ouvrir facilement d'autre marchés. Je recommande fortement a toutes les boutiques Shopify. Superbe application.
Nous sommes enchantés d’apprendre que Locales.ai vous a été utile pour développer votre activité sur de nouveaux marchés et que vous le recommandez vivement à d’autres marchands Shopify. Cela a été un réel plaisir de vous accompagner dans des fonctionnalités comme la configuration du glossaire et la traduction HTML. Vos retours nous sont précieux pour continuer à améliorer Locales.ai et mieux répondre aux attentes des commerçants comme vous.
Si vous avez besoin d’une aide supplémentaire ou si vous souhaitez partager d’autres suggestions, n’hésitez pas à nous contacter — nous sommes toujours à votre disposition.
Nous vous souhaitons beaucoup de succès dans l’expansion de votre boutique sur de nouveaux marchés !
Bien à vous,
Sophia et l’équipe Locales.ai
DANGEROUS APP
Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted).
Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure.
And their solution?
They want ME to pay for HALF of THEIR mistake.
Let that sink in:
I never approved going over my credit limit
I never intended to translate more than my balance
Their system allowed it due to missing safeguards
They acknowledge this
Yet they still demand payment to unlock my account
If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
We’re sorry for the experience you had with Locales.ai.
There was indeed a system issue that allowed translation usage to exceed the expected credit limit without the safeguards we intended to have in place. We acknowledge that this should not have happened, and we understand your frustration with the resulting negative balance and the disruption to your store.
Our team investigated the issue after receiving access to your store and confirmed that the excess usage was related to the system issue rather than something you intentionally requested.
We have been working on improving the credit safeguards to prevent this from happening again. We’re also reviewing how to handle accounts affected by this issue as fairly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused.
Stay away from Locales.ai. Absolutely unacceptable experience.
I strongly advise anyone considering Locales.ai to stay as far away as possible. We have spent over $15K USD on translations using this app, and the result has been nothing short of disastrous. There are huge, obvious bugs that cause product pages to appear half translated in one language and half in another. This is not a minor issue — it completely breaks the user experience and makes a professional e-commerce site look amateurish...
What’s even worse is the total inefficiency in handling problems. These issues have been reported weeks ago, multiple times, and to this day they are still unresolved. No clear answers, no timelines, no ownership.
Customer support is practically nonexistent. Responses are slow, vague, or simply stop altogether. For a paid tool at this price point, this level of support is frankly unacceptable.
To be clear:
Massive translation bugs
Broken multilingual product pages
Weeks of waiting with no resolution
No real customer support
Money spent with zero accountability
This is one of the worst experiences we’ve had. The app is unreliable, the support is missing, and the overall product quality is extremely poor.
Avoid Locales.ai. A complete waste of time and money.
Zbyt drogo, płacisz za subskrypcje, a nie jesteś w stanie przetłumaczyć na 5 języków, bo chcą żebyś dokupił kredytów.
